Untitled Note

For (Liza_Call forwarding _Resolved by gerardo) Customer Name:liza Extension #: 104 RingCentral phone number:650-418-3001 Best callback number: 3479342458 Email address: not provided Admin: NO(Standard User) Account Verified: YES Issue: liza is calling because her Direct number is not working and wants to set up her new cell phone as call forwarding. Troubleshooting: (steps taken to address the issue) -Guided her to her user on the online website -Call handling -During call hours -Added her new phone number -test call was made Recap: No Support Site provided: Yes Survey Spiel: Yes Resolution: The issue was resolved to call forwarding was set up for her new phone number 16787777