Untitled Note

Customer Name: Adam Aisha RingCentral Number: 6505508420 UID: 63013552008 InContact ID: Extension #: 101 Best callback number: 6503031282 Email address: adexpress.service@gmail.com Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: The customer filled out the SMS PDF form on December 08 and has not received an email confirmation about it and we do not have any records about it Troubleshooting: (steps taken to address the issue) I advised the customer to fill out a new PDF form that has been updated again that I will be sending him to his email to see if it works and I will be making a call back on Friday to see its working fine Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N For (Customer’s Name)_Issue_Assisted / Resolved by (Agent’s Name) 12/08 with a link to download the pdf 3133292622 6503031282