Untitled Note

Customer Name: Henry Zeigler UID: 63039517008 InContact ID: 457162949957 Extension #: 101 Main Company number: 9736074414 Best callback number: 9739539591 Email address: info@6mobileservices.com Customer's preferred callback time (with timezone): Admin: Y/N y Account Verified: Y/N y Issue: The customer called earlier to cancel his account but he changed his mind and wants me to check if the account is still active and take back the cancelation request Troubleshooting: (steps taken to address the issue) Contacted CERT to make sure the account doesn't get canceled Recap: Y/N y Support Site provided: Y/N y Survey Spiel: Y/N y mannix will be yearly --------------------------------------- T2 escalation #Point of Contact# 7608776370 Name: Jean or Ken Email: jeanken@dreamwellhomes.com Phone number: 7607989024 Preferred callback method and time timezone: UID: 62615010031 RC Case#: 17014500 #Problem / Issue description# Busy tone when calling even with the line free #Affected User(s)# ext 1 #Troubleshooting steps so far# checked the configuration, everything is properly configured #Actual behavior# getting busy tone #Expected behavior# calls going through when the line is available and to voicemail for ext 1 when not #Step To Reproduce: Call number 7607989024 Call Sample Caller: 8888984591 Called: 7607989024 Date and Time: 12/19/2022 3:13:30 PM EST Behavior: Busy Session Logs: no log Caller: 8888984591 Called: 7607989024 Date and Time: 12/19/2022 3:08:32 PM Behavior: Busy Session Logs: no log Caller: 8888984591 Called: 7607989024 Date and Time:12/19/2022 3:06:29 PM Behavior: Busy Session Logs: no log 16962188, 16978535