Untitled Note

08:00am 10:00am OFFICE 100 10:30am 11:30am Lunch 11:30am 1:00pm OFFICE 100 01:00pm 01:15pm Break 01:15pm 03:00pm OFFICE 100 03:15pm 03:30pm Break 03:30pm 05:00pm OFFICE 100 15421280 Incontact Id : 226209595435 Name : RC # : CB # :7173890258 UID : Email : DL : Account Ver: Incontact Id : 226209636064 Name : Diana RC # : 3525156612 / CB # : 3525156612 UID : 2523608020 Email : DL : 1 Account Ver: Y cust was still being charged even though she already cancelled her acct. issue was no dial tone. she ported out her number and she was under the impression that her acct was cancelled. Incontact Id : 226209775373 Name : Miguel RC # : 84 / 2122090084 CB # : 2122090084 UID : 62132276016 Email : mpatino@stax.com DL : 162 Account Ver: Y Issue: Calls going to VM TS: calls going to VM 103 / 972 (3) 3763220 user is in israel and when an israeli number calls his ext it goes to VM. asked cust a sample or if he has another israeli number that could call the number. cust said he does not have one and thats the only number that he has. did a test call on US number of ext 103/ 226209852576 / it went to VM. ext is not on DND. while explaining the issue line was disconnected. called back cust 226209875723 / no one was answering. Called back cust on 678.361.7080 / Incontact Id : 226209904974 Name : Jeff RC # : 9055535493 CB # : UID : 1475561021 Email : DL : Account Ver: Y Issue: Port in issue TS: cust said the order is completed but when client are calling its saying having tech diffuculties 173734023 edu cust the number is to be completed in 11am PST. cust understood. Incontact Id : 226209937011 Name : faiz RC # : 6477990597 CB # : 6477990597 UID : 383118024 Email : faiz.shaikh@webware.io DL : 197 Account Ver: Y Issue: Cust having issue with RC app TS: cust asked for a ff up on case#15680801 cust sent Video of issue, cust said its also happening on the new RC App (Jupiter). cust also sent screen shot of computer specs as per FS advised. Escalate to Rc app / Glip specialist. 1451 / 604 added (604) 207-7400 on ext 1451. issue resloved Incontact Id : 226210088706 Name : Bernard RC # : 9043951900 CB # : 9043951900 UID : 379019048 Email : bjjohnson@insideandoutpropertyinspectors.com DL : 294 Account Ver: Y Issue: Cust wants to know the status of his text messaging. TS: edu cust that he was started being charged on the 10th of july. edu cust that unlimited sms no longer exist. edu cust on SMS bundle. cust wants to talk to sales. Incontact Id : 226210170692 Name : Barb RC # : 5413821656 / 304 CB # : UID : Email : DL : Account Ver: Incontact Id : 226210177763 Name : Barbara RC # : 2124246778 / 106778 CB # : 2124246778 UID : 62465823004 Email : Barbara.Rossi@Katzmedia.com DL : 1,072 Account Ver: Y Issue: cust called in to swap numbers TS: cust wants license of 4043654369 to go to 2124246350 and put 4043654369 under inventory for future use. while doing the procedure and aske cust to refresh page, line got disconnected. wasnt able to finish the process. called back cust 226210241816 / no ans. 4043654369 / 2124246350 / 4043653068 /145000 User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: