Untitled Note
By: Anonymous8/1/20222 views Public Note
Caller Name: Michelle
RC #: 17703872000
Callback Number: 4702742464
Verified Email: mbailey@phoenixair.com
# of DLS: 188
InContact ID: 427119518880
User ID: 1449177020
Case #: 15903796
Account Verified: Y
Issue:
-move deskphones from one user to another
Troubleshooting:
-moved the phone below from ext 158 to a new user ext 159
SN: 64167F11D0FF
MODEL: Polycom VVX 501 Color Touchscreen Phone
-moved the phone below from ext 850 to ext 158
SN: 64167F15A274
MODEL: Polycom VVX 411 Color Gigabit Ethernet Phone
-added ext 158 to ext 850 for call forwarding
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Caller Name: John
RC #: 15085417007
Callback Number: (508) 520-5661
Verified Email: JBaker@piercealuminum.com
# of DLS: 106
InContact ID: 427119534313
User ID: 62143185016
Case #:
Account Verified: Y
Issue:
-calls in ext 2958 a re going straight to voicemail
Troubleshooting:
-changed "dnd" status to "available"
-did test call
-case closed
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Caller Name: Victor
RC #: 17207312015
Callback Number: 8145733677
Verified Email: vcafaro@farmersagent.com
# of DLS: 1,111
InContact ID: 427119551291
User ID: 382063048
Case #: 15904077
Account Verified: Y
Issue:
-ext 104 is unable to sign in to her RingCentral app
Troubleshooting:
-added emergency response location to ext 104
-adv user to sign in using her email add as the username
-disabled 2-factor authentication for 1 hour because the code is not sending to email
-did test call / case closed
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Caller Name: Lily
Callback Number: (917) 672-3316
Verified Email: idealautomotive@ideal.auto
# of DLS: 112
InContact ID: 427119593551
User ID: 63019487028
Case #: 15904564
Account Verified: NO
Issue:
-unable to send and receive sms
Troubleshooting:
-caller cant verify the acct
-caller said that she will have her supervisor call us
9176723316
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Caller Name: Richard
RC #:
Callback Number: 2164698537
Verified Email: rnemeth@ohbklaw.com
# of DLS: 3
InContact ID: 427119627204
User ID: 56983888
Case #: 15904971
Account Verified: Y
Issue:
-ext 102 deskphone is not ringing continuously after 1 ring
Troubleshooting:
-changed the number of rings of the deskphone from 1 ring to 3 rings then forwards call to mobile phone for another 2 rings
-case closed
021300
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Caller Name: Christian
RC #: 14802149000
Callback Number: 4802149000 ext 501
Verified Email: christian.fuentes@enticare.com
# of DLS: 55
InContact ID: 427119645907
User ID:
Case #:
Account Verified: Y
Issue:
-call forwarding of key press 2
Troubleshooting:
-changed call forwarding for key press 2 of ivr menu ext 1001 from ivr menu ext 1014 to a call queue group ext 2
-removed members and added new member of the call queue group ext 2
-add a free ext to forward calls to an external number (602) 241-2648
-changed wait settings of "When maximum wait time is reached, send caller to" to ext 4037
option 2 is for scheduling > external number > change to option 2 to another location
(602) 241-2648 - external
ext 4037
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Caller Name:
RC #:
Callback Number:
Verified Email:
# of DLS:
InContact ID: 427119699481
-ghost call
427119699481
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Caller Name: Jason
RC #: 14349795500
Callback Number: 5612003507
Verified Email: jason.mitchell@vxit.com
# of DLS: 143
InContact ID: 427119696406
User ID: 750551016
Case #:
Account Verified: Y
Issue:
-connect the deskphone of 219 to wifi
Troubleshooting:
-the phone is Polycom VVX 410 Color Gigabit Ethernet Phone
-checked the ports of the phone > no port for usb dongle
-the usb dongle is connected to laptop
-tried to connect the phone to laptop using ethernet cord but the laptop does not have ethernet port
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Caller Name: Esmeralda
RC #: 19143596100
Callback Number: 9563463411
Verified Email: careteam09.rpmlogix@gmail.com
# of DLS: 25
InContact ID: 427119715703
User ID: 3475244020
Case #: 15906024
Account Verified: Y
Issue:
-static audio on the RingCentral app on ext 132
-issue started when the user authorized the Google to make the call
-issue occurs in both inbound and outbound
Troubleshooting:
-uninstalled then re-installed the app / did a test call / static audio / no audible sound
-speed test results:
ISP: Spectrum
DOWNLOAD: 69.2 mbps
UPLOAD: 22.9 mbps
LATENCY: 36 ms
-no HID setup
-deauthorized the Google app to ringout in the app
-logout of the app then uninstalled / re-installed / did test call / clear audio for a couple of seconds
-rebooted the router / did test call
-cust is using MPOW / disconnected the bluetooth headset then re-connected the bluetooth headset
-did test call / sound is now audible
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Caller Name:
RC #:
Callback Number:
Verified Email:
# of DLS:
InContact ID: 427119936510
-disconnected call / unable to get the cb #
User ID:
Case #:
Account Verified: Y
Issue:
Troubleshooting:
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Caller Name: Shaun
RC #: 9164427092
Callback Number: (916) 984-6243 ext 1005
Verified Email: shaun.webster@leverageitc.com
# of DLS: 8
InContact ID: 427119941045
User ID: 712761048
Case #:
Account Verified: Y
Issue:
-change the role of ext 9999 from Standard to Super Admin
Troubleshooting:
-asked to have the super admin change his password to the admin portal so that the role in ext 9999 can be changed from Standard to Super Admin
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Caller Name: Jon
RC #: 13032984787
Callback Number: (303) 298-4787
Verified Email: jporricelli@alliedfirst.com
# of DLS: 30
InContact ID: 427119975307
User ID: 2312059004
Case #:
Account Verified: Y
Issue:
-add direct number / toll free number to ext 106
Troubleshooting:
-added toll free number (888) 264-0030 to ext 106
(303) 618-5746
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Caller Name: Christie
RC #:
Callback Number: 2817384261
Verified Email: cmagdayo@thehuynhlawfirm.com
# of DLS: 44
InContact ID: 427119976117
User ID:
Case #:
Account Verified: Y
Issue:
-assign a deskphone to ext 149
Troubleshooting:
-assigned the Yealink T46S Gigabit Color Business Phone to ext 149
LINE: (281) 407-9862 ext 149
SN: 805EC09BC7B4
MODEL: Yealink T46S Gigabit Color Business Phone
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Caller Name: Dawn
RC #: 15084816755
Callback Number: (508) 229-5604
Verified Email: droberts@ccua.org
# of DLS: 46
InContact ID: 427120037486
User ID: (508) 229-5605
Case #: 15909494
Account Verified: Y
Issue:
-calls to ext 324 are going straight to voicemail
Troubleshooting:
-resynced Polycom VVX 600 for ext 324
-did test call
-case closed
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Caller Name: Katrina
RC #: 7254652087
Callback Number: (818) 280-4589
Verified Email: katrina@afgtechnology.com
# of DLS: 27
InContact ID: 427120051924
User ID: 62946432031
Case #: 15909674
Account Verified: Y
Issue:
-change phone of ext 218
Troubleshooting:
-assigned the deskphone of ext 310 to ext 218
-placed the phone of ext 218 to unassigned section
-disabled 2-factor authentication for 1 hour
LINE: (725) 219-0280
SN: 805E0C45F8CA
MODEL: Yealink T46S Gigabit Color Business Phone
-cust request for a callback tomorrow around 7:30 am PST
hapmce
805E0C4ABC73
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Caller Name: Shaun
RC #: 9164427092
Callback Number: (916) 984-6243
Verified Email: shaun.webster@leverageitc.com
# of DLS:
InContact ID: 427120104142
User ID: 712761048
Case #:
Account Verified: Y / ext 9999
Issue:
-update password of ext 101 (super admin)
Troubleshooting:
-updated the email add of ext 101 to kyoung@fatsrestaurants.com
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Caller Name: Luis
RC #: 17732058255
Callback Number: 7732024602
Verified Email: santiago@talro.com
# of DLS: 62
InContact ID: 427120126328
User ID:
Case #:
Account Verified: Y
Issue:
-change the number of rings of call queue ext 500
Troubleshooting:
-changed the wait settings of call queue ext 500 from 25 secs to 10 secs before it reaches the ivr menu ext 1001
(847) 244-5656
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Caller Name: Katrina
RC #: 7254652087
Callback Number: (818) 280-4589
Verified Email: katrina@afgtechnology.com
# of DLS: 27
InContact ID: 427120133304
User ID: 62946432031
Case #:
Account Verified: Y
Issue:
-change the number of times that the prompt would play
-call forwarding for phone number (800) 518-7691 > calls go to ext 207 > if not answered, forward call to call queue group
Troubleshooting:
-explained that we cannot change the default number of prompts being played (which is 3)
-explained that we need to assign the phone number (800) 518-7691 to an auto-receptionist to be able to create custom rules in forwarding only the calls of (800) 518-7691 to ext 207 then to call queue group / cust agreed
-did test call / good
7052
(800) 518-7691
(725) 465-2035
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