Untitled Note

11:00am 12:45am OFFICE 100 12:45am 01:00pm Break 01:00pm 02:00pm OFFICE 100 02:00pm 03:00pm Lunch 03:00pm 06:00pm OFFICE 100 06:00pm 06:15pm Break 06:15pm 08:00pm OFFICE 100 Incontact Id : 458143666509 Name : Joi Guarino RC # : 8779842277 CB # : (954) 242-0870 UID : 2135389011 Email : joi@capwholesalers.com DL : Account Ver: joi@capwholesalers.com Issue: Cust called in saying when caller placed on hold it transfer immedietly TS: ext 103 / (954) 947-8766 ext is under DND. set it to available. resynched device. did a test call/ no go. cust said it started last thurs after the power outage. all devices in the office when placing their calls on hold it transfer to ext 103. and ext 103 said when she ans the call theres no audio and its still on hold. cust laredy rebooted all the devices. asked cust to reboot the modem/ router. did a test call/ success.. issue resolved Incontact Id : 458143728835 Name : Emily RC # : 3189963949 CB # : (318) 797-1873 UID : 63093577008 Email : Info@laprosdentistry.com DL : Account Ver: Y Issue: Cust called in about call forwarding TS: set ext 102 as the specific ext and operator issue resolved. Incontact Id : 458143746061 Name : Stephanie johnson RC # : 8777389437 CB # : (305) 248-4553 UID : 62331075 Email : DL : Account Ver: Y Issue: TS: (305) 248-4553 / olga 3054125184 Incontact Id : 458143805995 Name : Alexander RC # : 7087654111 CB # : (708) 253-3912 UID : 550763048 Email : DL : Account Ver: Issue: 32secs. 47 mins recorded TS: 17032145 Incontact Id : 458143823122 Name : RC # : CB # : (720) 408-1905 UID : Email : DL : Account Ver: Issue: TS: Incontact Id : 458143902758 Name : Amber RC # : (817) 541-7469 CB # : (817) 541-7469 UID : 62837561008 Email : amber.belms@farmersagency.com DL : Account Ver: Y Issue: Cust called in saying ext 103 is getting missed calls that are not going to her RC app TS: Ext 103, (817) 541-7470 did a test call on the main number and DL./ success. calls coming from this number 8444628080 when clients call their main line and her direct number that happens. cust said will give it a week. edu cust that the next step will be replicating the ext cust agreed. 8174150909 (817) 541-7470 8444628080 Incontact Id : 458143956449 Name : Natasha RC # : (404) 296-0050 CB # : (404) 296-0050 UID : 251261023 Email : DL : Account Ver: Y Issue: Cust called in saying she cant send SMS again. TS: cust said it was working before Incontact Id : 458143984242 Name : Howard Schatan RC # : (949) 215-9550 CB # : (949) 215-9550 UID : 62442043023 Email : howard@howardshousecleaning.com DL : Account Ver: Y Issue: Cust called in about SMS not sent and how to delete them. TS: cust suggested to have a system that will change or delete them by bulk. edu cust to go to the message and click on the trash can at the right side. edu cust also on the chat cpabilities of the account. issue resolved. Incontact Id : 458144050912 Name : Hojung RC # : 2404245361 CB # : (607) 227-3198 UID : Email : DL : Account Ver: Issue: TS: Incontact Id : 458144095188 Name : Jacob RC # : 8444685227 CB # : (270) 316-5962 UID : 1657971020 Email : jacob.shah@unitedlab.com DL : Account Ver: Y Issue: Cust called in to change the main line and fax line on the acct. TS: (629) 895-5566 to be the Fax number 8445223729 to be the main company number interchagned the numbers on the acct. issue resolved. Incontact Id : 458144150745 Name : Lee RC # : 3172911052 CB # : (239) 770-8499 UID : 512740048 Email : lvanderlip@rtmoore.com DL : Account Ver: Issue: Cust called in to have the numbers deleted from inventory to placed back to their account. TS: added back in advance 2394797892 2393682143 3172919877 9412221269 (239) 368-2143* (317) 559-6332* (317) 291-9877* (317) 291-9468* (317) 291-9889* (317) 291-9947* (317) 291-9885* (317) 291-9991* (317) 291-9894* (317) 291-9895* (317) 291-9964* (317) 291-9873* (317) 291-9872* (317) 291-9993* (317) 291-9944* (317) 291-9941* (317) 291-9942* (317) 291-9876* (317) 291-9955* (614) 881-1457* (614) 881-1456* (614) 881-1455* (614) 881-1454* (614) 881-1452* (614) 881-1451* (614) 881-1453* (614) 881-1458* (317) 565-6494* (650) 472-9601* (941) 216-7425* (239) 362-9917* 17165584 Incontact Id : 458144308095 Name : RC # : 8185848811 CB # : (747) 300-7541 UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: