Untitled Note

Sample 1: Called from: 7604064320 Called to: 3106943288 Date and Time: 10/31/2022 3:09:27 PM UTC-07:00 Actual Behavior: line got disconnected within 10 seconds Result: line got disconnected within 10 seconds Expected Behavior: call should be just ongoing Session Logs :885209785008 Sample 2 : Called from: 5125597658 Called to: 8669929152 Date and Time: October 31 1:58 PM Actual Behavior: dropped calls after 10 seconds Result: dropped calls after 10 seconds Expected Behavior: the call should be just on going Session Logs: 885061853008 Sample 3 : -adv cust to check if they have a different device: no only got 1 -adv cust to try using desktop app using hardwired connection and see if the --disconnection still happens -if so, adv cust to gather call samples Called from: 7604064320 Called to: 3106943288 Date and Time: 10/31/2022 3:09:27 PM UTC-07:00 Actual Behavior: line got disconnected within 10 seconds Result: line got disconnected within 10 seconds Expected Behavior: call should be just ongoing Session Logs :885209785008 ( check KIBANA https://kibana.int.ringcentral.com/s/default/goto/0538b8ca8d7645066c7f056ab3406994 disonnect initiator: 2 )