Untitled Note

User ID: 210993041 InContact ID 458725152347 Customer Name: Reinhardt Cyphers RC Phone Number: 404-777-9798 Extension #: 126 Best callback number: 404-777-9798 Email address: reinhardt@proveli.com Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Description: she is not able to touch the save button when they are changing password, PIN, security question under user details >> security save button Its gray out she needs to get into the voicemail so thats why she is using admin credentials to change the PIN but is not letting her Issue/Subject: For: Reinhardt Cyphers | Issue: unable to change PIN | By: Andres Camp 26DLs Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: No response from the machine Extension Number in Issue: (Provide all that applies) Serial Number of the phone: Make and Model: lex-m03-001 Digital Line: (805) 419-2687 Other Notes: Is the customer on the same location where the phone is?: YES Internet connection working?: Yes Additional Question -Phone has user extension and DL assigned: Y -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: Y