Untitled Note

Customer Name: Lisa Extension #: 104 Best callback number: 6504183001 Email address: no Customer's preferred callback time (with timezone): 3479342458 Admin: No Account Verified: Yes Issue: update cellphone number, cx lost the phone. Troubleshooting: provided customer steps on how to change the phone number on the ring central app, call forwarding. Agent tested the phone number, cx did not want to enable the call at the moment because the was porting their new number. Recap: Yes Support Site provided: Yes Survey Spiel: Yes