Untitled Note

09:00am 10:45am OFFICE 100 10:45am 11:00am Break 11:00am 01:00pm OFFICE 100 01:00pm 02:00pm Lunch 02:00pm 04:00pm OFFICE 100 04:00pm 04:15pm Break 04:15pm 06:00pm OFFICE 100 Incontact Id : 455985711320 Name : Kathy Summerhayes RC # : (905) 738-1400 CB # : (905) 738-1400 UID : 1705082027 Email : admin@consultmechanical.com DL : Account Ver: Y Issue: Cust called in about setting up a user TS cust asking just to add CP number for the cust. ext 105 has a digital line. explained to the cust that even if he is always on the field he still needs to DL RC ap on his mobile. cust just wants his actual CP number to be called. changed to mobile lisc. added cp number. edu cust on support site. issue resolved. Incontact Id : 455985729682 Name : jeray coronado RC # : 3233791107 / 120 CB # : (480) 955-2819 / 3233045500 UID : 772721040 Email : jeray.coronado@gmail.com DL : Account Ver: N Issue: Cust called in about logging in to RC. TS cust getting an error. asked cust to log in using incognito/ no go. cust cant verify account. cust said boss is still asleep. cust said she tried to log in using google/ success. cuts was able to see her app up. cust will call agian if she needs help. issue resolved. Incontact Id : 455985753727 Name : Gary RC # : 7242606340 CB # : (412) 290-1010 UID : 879138040 Email : garys@pghroadservice.com DL : Account Ver: Y Issue: Cust called asking about the call set up on the acct. TS Checked auto recp. actvated call queque. did a test call. cust said only chase is not available on the call que even though he is. chase is using mobile/web RC app. replicated ext 103. Chase Amoroso Call Fielding (610) 324-1982 (610) 324-1982 chase@pghroadservice.com did a test call on all call que ext/ success. issue resolved. Incontact Id : 455985882429 Name : Michael RC # : (631) 499-6824 CB # : (631) 499-6824 UID : 2032700012 Email : DL : Account Ver: Y Issue: Cust called in to activate offline device TS 4075 JERICHO TPKE, EAST NORTHPORT, NY, 11731, United States CCQ16380IUT 455985980561 no ans Incontact Id : 455985985731 Name : Shelle RC # : CB # : UID : 62948973008 Email : DL : Account Ver: Issue: TS Incontact Id : 455986091141 Name : Rados RC # : 8126710982 CB # : (847) 807-6363 UID : 62843682008 Email : Johnny@bishop-logistics.com DL : Account Ver: Y Issue: Cust called in to activate device TS Yealink T43U 805E0C8DE4D0 / 8126710982 asked cust to reboot prov counter went up. device online. asked cust to do a test call / success issue resolved. Incontact Id : 455986149365 Name : Martin RC # : 5022611196 CB # : (502) 639-4370 UID : Email : DL : Account Ver: Issue: TS July 4, 1776 741776 875745 / 48256702084e / (502) 261-1196 Incontact Id : 455986091141 Name : Sasi RC # : (973) 435-8465 CB # : (973) 435-8465 UID : 488804020 Email : DL : Account Ver: Issue: TS Incontact Id : 455986182291 Name : Sheria butler RC # : 7204085862 CB # : (904) 614-9718 UID : 471846048 Email : sbutler@busybutlerbrokerage.com DL : Account Ver: Y Issue: Cust called in about logging in to RC app TS asked cust to go to incognito/ succes cuts was able to log in. but on the normal browser, no go. asked cust to clear cache and cookies. restart PC. success/ cuts was able to log in. edu cust on support.ringcentral.com https://support.ringcentral.com/article/12053-RingCentral-Office-Admin-Setup-Guide.html#ana6 issue resolved 16787013 Incontact Id : 455986220924 Name : Diane MacDonald RC # : 2392441820 CB # : (989) 387-0628 UID : 2793546044 Email : meyermacdonald@gmail.com DL : Account Ver: Y Issue: Cust called and wants to set up acct TS walked cust in setting email walked cust in setting up actual ext. call que set up. CNAM : Kelly DDS / (239) 790-0844 CNAM : Diane DDS / (239) 790-3559 sent email to century link to change CNAM. edu on TF 24-48 https://support.ringcentral.com/article/12053-RingCentral-Office-Admin-Setup-Guide.html#ana6 issue resolved. 12626576 Incontact Id : 455986339220 Name : Rob RC # : 2892730247 CB # : (888) 852-7085 UID : 1695835020 Email : rsauro@reynoldstokes.ca DL : Account Ver: Y Issue: Cust called in about there issue with their system. TS cust said they have to change or whitelist in their system RC every month. cust said would lie this to be done. cust will send screen shot of the errors 455986422850 455986425349 Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS