Untitled Note

User ID: 3078094020 Customer Name: Danielle Company#: 8666068551 Admin: Y/N no Extension #: Best callback number: 9717139533 Account Verified: Y/N no Email address: InContact ID: 458023752757 Issue: Accesibilibily of RC is not working properly, the customer has a screen reader program for visual help but it does not work in the messages section, she has windows. She just started using RC. Customer asked for a callback on Monday 11 am PST (1pm CST). Troubleshooting: Other notes: Recap: Y/N yes Support Site provided: Y/N yes Survey Spiel: Y/N yes ----------------------------------------------------------- Account Verified Y/N: How many phones are affected?: Error on the Display Screen: Extension Number in Issue: (Provide all that applies) Serial Number of the phone: Make and Model: Digital Line: Other Notes: Is the customer on the same location where the phone is?: Internet connection working?: Additional Question -Phone has user extension and DL assigned: Y/N -Customer's internet connection is working: Y/N -Customer is in the same location as the phone is: -Phone is powered ON: