Untitled Note

Caller Name: John RC #: 4148678085 Callback Number: (262) 893-1032 Verified Email: johnallias@icloud.com # of DLS: 1 InContact ID: 430972769311 User ID: 882014048 Case #: 16623525 Account Verified: Y Issue: -update the phone number in the fax cover Troubleshooting: -admin portal > users > ext 101 > outbound calls / faxes > fax settings > Cover Page Info > changed the phone number from main number (414) 377-4202 to primary number (414) 867-8085 -assisted cust in importing bulk contacts -submitted requests to update cnam of main number and direct number / adv cust may take up to 72 hours -case closed UID: 882014048 PH #: 14148678085 CNAM: JOHN L PROVIDER: IQNT-DID CASE #: 16623525 cb : (954) 404-7496 cb icid: 430972809197 -no answer / left vm /sent email ************************************************ Caller Name: Tony RC #: Callback Number: (313) 918-1872 Verified Email: tony@wifiplug.me # of DLS: 1 InContact ID: 430972825490 User ID: 279291048 Case #: 16624277 Account Verified: Y Issue: -xferred call from Rose (sales) -cust is unable to send sms Troubleshooting: -created telco ops case 16624295 to re-provisioned the sms feature of the phone numbers in the account -cust is asking for some kind of compensation - cb #: (313) 918-1872 cb icid: 430973070364 ************************************************ Caller Name: Michele RC #: 18187049888 Callback Number: 818 704 9888 ext 109 / Verified Email: michele@americaisraeltours.com # of DLS: 5 InContact ID: 430972847639 User ID: 544521017 Case #: Account Verified: Y Issue: -update pin of ext 109 Troubleshooting: -cust was able to verify the main super admin security question -updated pin of ext 109 -tested the new pin -case closed 183075 8182617011 ************************************************ Caller Name: Nick RC #: 4195000305 Callback Number: 419 236 2724 Verified Email: NLiening@FREIGHTLANE.COM # of DLS: 8 InContact ID: 430972860554 User ID: 621385048 Case #: Account Verified: Y Issue: -phone assignments Troubleshooting: -assigned the phone number (419) 419-0440 to 2005 -assigned the phone number (419) 500-0313 as a company fax -assisted cust in adding email add bookings@freightlane.com to the email notifs of faxes in call queue group ext 1 -assisted cust in adding a call queue manager in call queue group ext 1 -did test fax -case closed bookings@freightlane.com ************************************************ Caller Name: Windy RC #: 8552322006 Callback Number: 9723581097 Verified Email: wbarnard@emlerswimschool.com # of DLS: 86 InContact ID: 430972894837 User ID: 247295040 Case #: Account Verified: Y Issue: -account migration Troubleshooting: -cust said that the transfer has to be completed on Monday -cust is trying to transfer the phone numbers from the UID 140606030 to UID 247295040 -adv cust to call us back to transfer the phone numbers -cust has 13 available licenses adv cust to have the AM of UID 140606030 delete the licesenses after transferring the numbers -cust will call back on Monday 13 numbers 8046812736 ************************************************ Caller Name: Lisa RC #: 8504760977 Callback Number: 8504760977 Verified Email: Creekside.psychiatric@gmail.com # of DLS: 7 InContact ID: 430972936434 User ID: 2532719015 Case #: Account Verified: Y Issue: -filter analytics reports for internal calls of each extension Troubleshooting: -admin portal > analytics > performance reports > filter the date > users tab > scroll down to users 2 separate extension intercom calls ************************************************ InContact ID: 430972949671 User ID: 372605048 Case #: 16625680 Account Verified: Y Issue: -consultation call from Lilibeth -phone number migration Troubleshooting: -changed POD from POD 5 to POD 23 -replaced the old numbers by the new numbers -transferred the numbers from UID 267580020 to 372605048 4 digital lines 5612881371 5614611195 5614760309 5615364450 6 local numbers (561) 227-9650 (561) 303-0895 (561) 323-7767 (561) 366-2711 (561) 536-4933 (561) 948-2151 NUMBERS TO BE REPLACED: DLs: (561) 366-2343 (561) 366-2652 (561) 453-2915 (561) 476-0906 Local Numbers: (561) 323-7752 (561) 331-3233 (561) 453-1458 (561) 453-1529 (561) 453-1579 (561) 476-0330 ************************************************ Caller Name: Anna RC #: Callback Number: 904 652 5838 Verified Email: anna@embracejax.org # of DLS: 11 InContact ID: 430973001999 User ID: 629852009 Case #: Account Verified: Y Issue: -xferred call from Mariz (sales) -portin request submission Troubleshooting: -did screen sharing -assisted cust in submitting the portin request through the admin portal -case closed 0848 5953 ************************************************ Caller Name: Greg RC #: Callback Number: 3175136005 Verified Email: greg@willman.net # of DLS: 4 InContact ID: 430973155544 User ID: 1401031020 Case #: Account Verified: Y Issue: -Consultation call from Charlie (sales) -call forwarding Troubleshooting: -cust said all is set / no ts done Phone Number: (317) 743-0625 ************************************************ Caller Name: Trinh RC #: Callback Number: (215) 643-3232 Verified Email: trinhp@americandentaldesigns.com # of DLS: 10 InContact ID: 430973186861 User ID: 63038798028 Case #: Account Verified: Y Issue: -phone in ext 111 is not ringing Troubleshooting: -did a test call to the direct (484) 750-5090 / spoke with Isabella / user told me that she is not receiving calls from Global dental number (215) 393-8331 -changed the call forwarding custom rule of ext 105 to ring ext 105, ext 104 and ext 111 at the same time then forwards calls call to ext 110, ext 102 and ext 103 after 5 rings -did test call / success -added ext 114 with mvp license / ordered new phone -case closed 2153938331 ************************************************ Caller Name: Alex RC #: 7145437663 Callback Number: 8186333706 Verified Email: alexkleyner@gmail.com # of DLS: 7 InContact ID: 430973206775 User ID: 1918343021 Case #: Account Verified: Y / ext 102 Issue: Troubleshooting: Answer: 51950 Phone Number: (714) 543-7663 ************************************************ Caller Name: Alex RC #:7145437663 Callback Number: Verified Email: alexkleyner@gmail.com # of DLS: InContact ID: 430973206775 User ID: 1918343021 Case #: Account Verified: Y Issue: -ext 105 is not receiving calls from the call queue group ext 1 Troubleshooting: -enabled "accept queue calls" on ext 105 -did test call -case closed ************************************************ Caller Name: Rick RC #: Callback Number: Verified Email: # of DLS: InContact ID: 430973231134 User ID: Case #: Account Verified: NO Issue: -caller cant verify acct -no ts done ************************************************ Caller Name: Tersi RC #: 8885110942 Callback Number: (415) 218-7855 Verified Email: tersiarias@ucla.edu # of DLS: 121 InContact ID: 430973269851 User ID: 1695239013 Case #: Account Verified: Y Issue: -unable to send fax Troubleshooting: -assisted cust in changing the answer to the SQ -confirmed that the phone number (888) 511-0942 -checked the plan " RingCentral Limited Use " / the digital line is amounting $9.99 per year -did a test fax / failed -cust did a test fax / error message " No call time " Ram ************************************************ InContact ID: 430973348823 User ID: 3090472020 Case #: Account Verified: Y Issue: -consultation call Angela (sales) -wants know more of the call queue group -explained that the calls to the call queue will show the name of the queue (or the business name) ************************************************ Caller Name: Dan RC #: 8886129883 Callback Number: (408) 509-9273 Verified Email: dan@elvmotors.com # of DLS: 2 InContact ID: 430973357335 User ID: 333651027 Case #: 16628764 Account Verified: Y Issue: -phone provisioning to ext 101 Troubleshooting: -swapped the phones of ext 101 from phone with MAC 001565A90618 to phone with MAC 805E0C8D4790 -did test call on one of the phones -cust said he will register all phones later SN: 805E0C8D4790 LINE: (408) 850-8191 ext 101 MODEL: Yealink W76P Cordless Phone with 4 Handsets 805E0CED4790 ************************************************ Caller Name: Nono RC #: Callback Number:(207) 253-9625 Verified Email: nono.mukwayanzo@hopecss.org # of DLS: 4 InContact ID: 430973361463 User ID: 62889619008 Case #: 16629070 Account Verified: Y Issue: -xferred call from Anne (expansion) -set up new extension for new users Troubleshooting: -assisted cust in setting up SQ thru admin portal -admin portal > deleted the phone numbers from the unassigned extension -assigned the phone numbers below to the users: (207) 560-9412 - theresa (207) 560-3164 - cathia (207) 800-4587 - chris ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************