Untitled Note

08:00am 10:00am OFFICE 100 10:00am 11:00am Lunch 11:00am 12:30pm OFFICE 100 12:30pm 12:45pm Break 12:45pm 02:30pm OFFICE 100 02:30pm 02:45pm Break 02:45pm 05:00pm OFFICE 100 Incontact Id : 428731707767 Name : Murad RC # : 7208080041 CB # : 7208080041 UID : 310977048 Email : DL : Account Ver: Y (720) 443-5202 (720) 500-2032 Issue: TS: Pa Push beh CNAM; TAJIK TRANS LLC TN: (720) 500-2032 Carrier: RCLEC INC. - CO ( 681H) UID: 310977048 Incontact Id : 428731723673 Name : Ashley RC # : 4042570000 CB # : (470) 475-4005 UID : 505498048 Email : DL : Account Ver: Y Issue: auto matic call recording TS: plan standard. reffered to AM Incontact Id : 428731766663 Name : Cameron RC # : 8564542015 CB # : 8564542015 UID : 1670290020 Email : chumpheries@orangetheoryfitness.com DL : Account Ver: Y Issue: Device offline TS: asked connection. ethernet plugged into the wrong port. asked cust to plugged to the LAN port asked to reboot. device online. asked cust to reboot/ success issue resolved. Incontact Id : 428731770464 Name : Marina RC # : 9047989224 CB # : (904) 697-8049 UID : 1595442027 Email : info@southedgeconstruction.com DL : Account Ver: Y Issue: Cust called in to create ring group. TS: added number. ring at the same time: chris (305) 803-3678 Sean (904) 207-9655 next number to ring: Marina (904) 673-3229 did test call/ success issue resolved Incontact Id : 428731811187 Name : Summer RC # : 9098680300 CB # : 9098680300 UID : 62128963016 Email : summergllc@gmail.com DL : Account Ver: Y Issue: Cust called in to set up call forwarding work hours and after hours TS: added summer in ext 1214 and added external 3176589507 for after hours in custom rule to go to Summers CP. did test call /success. cust did a test call/ success. issue resolved. Incontact Id : 428731830289 Name : Joe RC # : 4702997494 CB # : (678) 993-6449 UID : 581265048 Email : netadmins@immucor.com DL : Account Ver: Y Issue: Cust called in for assistance to create a case for help in single sign on for their acct and logging in to NICE incontact. TS: as per FS transfer to Contact Center. Incontact Id : 428731861846 Name : Ron RC # : 4234586251 CB # : 4234586251 UID : 777311032 Email : ron_derrick@lcca.com DL : Account Ver: Y Issue: TS: 4234586643 c81feaf84ca2 Incontact Id : 428731907121 Name : Rusty RC # : 6153732255 / 2227 CB # : 6153732255 UID : 260354040 Email : rustysmith@tnbaptist.org DL : Account Ver: Y Issue: cust called in to access VM of ext 3303 TS: cust using company PIN on ext 3303/ NO go. ext did not set up PIN. ext not yet activated. edu cust to answer invite. cust sent invite. edu cust that he has to answer invite on every ext they create or advice the ext user to check their email. issue resolved Incontact Id : 428731937129 Name : Matt RC # : 5139564821 CB # : (513) 956-4821 UID : Email : DL : Account Ver: (513) 297-2125 / EXT 10140 Issue: TS: 16235638 Incontact Id : 428731976856 Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : 428731959072 Name : Lars RC # : 6507795468 CB # : 6507795468 UID : 1815840008 Email : DL : Account Ver:Y Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: