Untitled Note

Caller Name: Robertha Jean RC #: Callback Number: (754) 715-4387 Verified Email: ayinavil@gmail.com # of DLS: 1 InContact ID: 457518358636 User ID: 62963545008 Case #: Account Verified: Y Issue: -cust wants to know what are her phone numbers with RingCentral Troubleshooting: -enabled "Use email to log in" -assisted cust in changing her email add thru admin portal -assisted cust in checking her phone numbers in the admin portal > phone system > phone numbers > all numbers -showed cust how to send fax -cust did a test sms / failed -explained tcr process -guided cust in https://ringcentral.com/tcr -cust is unable to fillout the tcr during the call due to some info that she has to get and establish 8326178980 ayinavil@gmail.com customer@ ************************************************ Caller Name: Mark RC #:8632727942 Callback Number: (860) 771-3442 Verified Email: mtoledo@radiantpromotionalgroup.com # of DLS: 7 InContact ID: 457518443616 User ID: 256325041 Case #: 17091554 Account Verified: Y Issue: -change phone number and licenses for the ext 102, ext 103 and 105 -cust would like to change the phone numbers on the 3 exts with his preferred area codes and assign them to autoreceptionist to be able to use those numbers as outbound caller id -explained that assigning the numbers to autoreceptionist will cost him $4.99 per number and the license for mvp would remain ************************************************ Caller Name: Jose / Mike RC #: Callback Number: Verified Email: info@approvedgc.com # of DLS: 2 InContact ID: 457518467919 User ID: 63070636008 Case #: Account Verified: Y Issue: -xferred call from Ricky (sales) -setup the Poly X30 for RingCentral Meeting Room Troubleshooting: -cust has connected the Poly X30 to the computer -cust connected the controller to MAC but it is not turning on -enabled the internet sharing in the MAC but nothing happens on the controller / still not turning -adv cust that we need to replace the Poly X30 set video bar Poly x30 room63097266008-HCLYSJDV Set up the RingCentral Rooms Host App on Poly X30 or Poly X50 michaelw@approvedgc.com ************************************************ InContact ID: 457649772923 User ID: 56961870 Case #: Account Verified: Y Issue: -consultation call from Aleli (smb expansion) -discussed the mobile user charges ************************************************ Caller Name: Danny RC #: 2126914965 # of DLS: 2 InContact ID: 457649799499 User ID: 1461741011 Case #: Account Verified: Y Issue: -RC app is not popping up when closed and a call is coming in Troubleshooting: -checked the notifications / all is enabled -did test call to 2126914965 ext 102 / success -no ts done ************************************************ InContact ID: 457649857856 User ID:1931610021 Account Verified: Y Issue: -consultation call from Heromi -locate the phone number (888) 720-2212 (number is with UID 950948020 ) ************************************************ Caller Name: Carlos # of DLS: InContact ID: 457649877787 User ID: 719043009 Case #: 12 Account Verified: Y Issue: -xferred call from Hadi (cert) -cust unable to login to admin portal using email add Troubleshooting: -cust fixed and updated his email add before the call was transferred to me -no ts done 629775880088 wileyinvestmentgroup@gmail.com ************************************************ Caller Name: Cathy RC #: 9513671490 Callback Number: 9517511667 Verified Email: cathy.jzaragoza@farmersagency.com # of DLS: 9 InContact ID: 457649884029 User ID: Case #: Account Verified: Y Issue: -xferred call from John (smb sales ) -unable to barge andand whisper on a monitored call Troubleshooting: -confirmed that ext 101 is already in the "Can monitor" group -cust can see the user has a call when when she is trying to click on the headset icon on the HUD of the app, nothing is happening -cust cannot even click on the headset icon -re-created the call monitoring group -uninstalled then re-installed the RingCentral app through https//:apps.ringcentral.com -adv cust to ask ext 100 if he is also having the same issue in the call monitoring feature -adv cust to use headset if she wants to monitor -sent email to cust with shortcuts on Monitor a Call on Desk Phone | RingCentral ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************