Untitled Note

For Ibrahim | Report | Assisted by Armina Incontact ID: 196846376767 RC #: 9147522638 UID: 1521358027 Sign-Up Date: 08/19/2020 Name: Ibrahim Callback #: 914 752 2638 Email: ibrahima@my-TRA.org Account Verified Y/N: Y Total Account DLs: 8 Issue: Customer wants to check if Ext 108 were able to accept calls today and if someone left voicemail on that extension. Troubleshooting What number is being dialed? (914) 764-3533 Walk through the customer how to review call log reports. > login to AI > Reports > Call Logs > Detailed > Filter to Ext 108 Customer was able to see that Ext 108 was able to accept all the calls of there customers and only the call from the owner Ext 102 were not answered. Issue Resolved w/Testing Y/N: Y Gained agreement Y/N: Y CSAT Spiel Provided Y/N: Y CSAT Prediction: 9 Existing Open Cases Y/N: N New/On Hold Implem Y/N: N -- Consultation Call Incontact ID: 196846418955 Case 14683365 Agent just want to consult about Speed Dial on Polycom Phone Provide KB Articles that can help the agent guide the customer on how to setup Speed Dial. Informed agent that this are RC issued device so speed dial should work on it so he just need to make sure that customer were able to follow the steps. KB ID: 10489 Deskphones - Polycom - Add Contacts | RingCentral KB ID: 7113 Deskphones - Polycom | Speed Dial - Adding Favorite Contacts | RingCentral KB ID: 8866 Deskphones - Speed Dial on a Polycom Device | RingCentral -- For Vivake | Call Recording | Assisted by Armina Incontact ID: 196846500957 RC #: 18132804838 UID: 321080023 Sign-Up Date: 10/22/2014 Name: Vivake Abraham Ext 101 Callback #: 8134060044 Email: vabraham@assistinghands.com Account Verified Y/N: Y Total Account DLs: 127 Issue: Customer wants to be able to download a call recording for a specific date. Troubleshooting What phone number cx wants to check for the reports? (727)-484-8404 Inbound and Outbound What extension customer wants to download the recording? Ext 106 What date? November 19, 2021 Educated customer that we can only keep call recording within the 90days period. Automatic Call Recordings 90 days 100,000 Recordings per account On-Demand Call Recordings 90 days https://support.ringcentral.com/article/2178.html KB: 1894 Issue Resolved w/Testing Y/N: Y Gained agreement Y/N: Y CSAT Spiel Provided Y/N: N CSAT Prediction: 9 Existing Open Cases Y/N: N New/On Hold Implem Y/N: N -- For Lydia | Call Forwarding | Assisted by Armina Incontact ID: 196846534689 RC #: 16502091800 UID: 2625210020 Sign-Up Date: 08/30/2019 Name: Lydia Ext 1810 Callback #: 6502091846 Email: lydia@yccllp.com Account Verified Y/N: Y Total Account DLs: 32 Issue: Customer need help to make changes on the call forwarding setup for a user that left the company. Troubleshooting Assisted customer to change SQ for Ext 1810 to verify the account. > Assisted customer to add a coworker to forward call for Ext 1846. What extension customer wants to change the call forwarding? Ext 1846 What extension customer wants to add to ring? Ext 1810 > Assisted customer to change role for Ext 1814. Ext 1814 From Standard (International) to Super Admin Issue Resolved w/Testing Y/N: Y Gained agreement Y/N: Y CSAT Spiel Provided Y/N: Y CSAT Prediction: 9 Existing Open Cases Y/N: N New/On Hold Implem Y/N: N -- For Kathy | Call Forwarding | Assisted by Armina Incontact ID: 196846615412 Case 14683372 UID: 1571735027 Sign-Up Date: 08/31/2020 Name: Kathy Callback #: (949) 279-6985 Email: kathy@tayani.com Account Verified Y/N: Y Total Account DLs: 73 Issue: Customer needs help to setup call forwarding for phone number (714) 529-95630 Troubleshooting Informed customer that phone number (714) 529-9563 is assigned extension Ext 10008 Walk through customer how to change the extension assigned to phone number 714) 529-9563. Customer then assigned it to Ext 1401. Assisted customer to setup call forwarding for Ext 1401 to forward calls to 5 extensions.. > As per customer previous agent who was helping her called and she wants to continue troubleshooting with the previous agent Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: --. For Shane | Blocked Calls | Assisted by Armina Incontact ID: 196846757843 RC #: (762) 847-5300 UID: 1069729020 Sign-Up Date: 09/16/2016 Name: Shane Ext 241 Callback #: (762) 847-5300 Email: it@knoxpest.com Account Verified Y/N: Y Total Account DLs: 137 Issue: Customer wants to blocked a phone number . Troubleshooting What number needs to be blocked? 334-208-7725 Assisted customer to blocked 334-208-7725 from the main super admin access. Customer agree to closed this case as a resolved one. Caller ID/ CNAM issue was already addressed. Issue Resolved w/Testing Y/N: Y Gained agreement Y/N: Y CSAT Spiel Provided Y/N: Y CSAT Prediction: 9 Existing Open Cases Y/N: Y New/On Hold Implem Y/N: N -- For Alejandro | Call Forwarding - After Hours | Assisted by Armina Incontact ID: 196846931687 Case 14689595 RC #: 8132547119 UID: 301916030 Sign-Up Date: 11/02/2021 Name: Alejandro Callback #: 8132547119 Email Address: amonjaras@callmeonmycell.com Account Verified Y/N: Y Total Account DLs: 43 Issue: Customer wants to be setup call forwarding for after hours. Troubleshooting What number is being dialed? (813) 254-7119 What time is the operating hours? 8am - 5:30PM EST Monday - Friday >Educated customer about the current call forwarding setup for the company main number on after hours. > Calls are being forwarded to Ext 214 - then forward to external number for after hours (813) 422-9466 for the current call forwarding setup on after hours. As per customer this will be the correct setup. Issue Resolved w/Testing Y/N: Y Gained agreement Y/N: Y CSAT Spiel Provided Y/N: Y CSAT Prediction: 9 Existing Open Cases Y/N: Y New/On Hold Implem Y/N: N -- called cx back for follow up since cx replied on the email > cx contacted > no ts performed since cx request to enable international calling for Sri Lanka was already enabled before we can talk to the customer > cx declined to test it also > cx wants to closed the case as a resolved one -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: --. For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: --. For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: --. For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: --. For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: --. For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: --. For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: --. For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: --. For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: --. For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: --. For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: --. For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: --. For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: --. For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: --. For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: --. For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: --. For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: --. For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: --. For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: --. For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: --. For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: --. For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: --. For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: --. For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: --. For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: --. For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: --. For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: --. For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: --. For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: --. For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: --. For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact ID: RC #: UID: Sign-Up Date: Name: Callback #: Email: Account Verified Y/N: Total Account DLs: Issue: Troubleshooting Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: -- For *** | Issue | Assisted by Armina Incontact I