Untitled Note

Customer Name:Jared Foster UID:747450048 InContact ID: 456888161676 call back incontact ID: Extension #:101 Company number:5154783680 Best callback number:3196294651 Email address: Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Issue: customer is unable to receive and send text messages since last week. Troubleshooting: (steps taken to address the issue)no action taken transfer to tier 2 Recap: N Support Site provided: N Survey Spiel: N Sending #:NO Receiving #:NO Date12/12/2022 Time (am/pm):4:30 Time Zone:central time for him Result: (text not received, not sent, error message, etc.)