Untitled Note

OPEN CASES Case ID: 16626482 RC#: 4804005555 User ID: 268192041 # of DLs: 18 Caller Name: Ryan Email: ryan@grandcanyon.law Callback Number: 4802414512 Issue: - call queue Consult attys (Ext. 1) is not ringing during after hours - phone number : (602) 654-3630 TO DO: - cb customer 4804005555 - incid: 431186840082 - wasn't able to talk to Ryan because he's not in the office - end of call ****************** 470894 - cb customer (470) 894-1013 - incid : 431069889258 - want just the phone number and fax number, company name and the PO box address as the fax cover letter - users > users with extension > outbound call / faxes > fax settings > edit info > save - send test fax - CB for test reso for CNAM (470) 894-1013 - cb customer for test reso - incid : 431186898653 - test call - CNAM updated - set expectation about limitations of CNAM - end of call