Untitled Note

Caller Name: Gary RC #: 19528904444 Callback Number: 6143161584 Verified Email: gary.bone@fabconprecast.com # of DLS: 763 InContact ID: 198880091700 User ID: Case #: Account Verified: Y / ext 1091 Admin/User: Issue: -webinar is not working -cust was able to login but the webinar options or control were not there Troubleshooting: -checked webinar license > webinar is assigned to ext 5203 *** admin portal billing > meetings > webinar > unassigned the license from ext 5203 > assigned to ext 90094 *** -cust now has the options in the webinar acct -case closed fabcon.webinar@fabconprecast.com 90094 ************************************************ Caller Name: Cole RC #: 12392368146 Callback Number: (239) 297-0746 Verified Email: cole@colecaruso.com # of DLS: 4,546 InContact ID: 198880105287 User ID: Case #: Account Verified: Y / ext 102 Admin/User: Issue: -phone provisioning to ext 102 Troubleshooting: -corrected the Serial number TO 805E0C5DEEAF and the model from Yealink T43U Ultra-elegant Gigabit IP Phone to Yealink T48U -rebooted the phone / did test call -case closed SN: 805E0C5DEEAF MODEL: Yealink T48U Ultra-elegant Gigabit IP Phone LINE: (239) 236-8053 ext 102 IP ADD: 192.168.1.59 ************************************************ Caller Name: Akash RC #: 16508016100 # of DLS: 560 InContact ID: 198880124365 User ID:741024008 Case #: 15085655 Account Verified: N / ext 305 Issue: -wants to follow up on this case -acct is not verified / no cb # to to call the cust Troubleshooting: ************************************************ Caller Name: Neel RC #: 19138883060 Callback Number: 8168381163 Verified Email: mcampbell7@farmersagent.com # of DLS: 1,161 InContact ID: 198880134416 User ID: 328348048 Case #: Account Verified: Y Admin/User: Issue: -phone provisioning to ext 103 Troubleshooting: -Assisted cust in provisioning the phone below: LINE: (913) 233-8858 ext 103 MODEL: Polycom VVX 400 SN: 0004F28EFA72 IP ADD: 192.168.0.25 Set SERVER TYPE : HTTPS Server Address : pp.ringcentral.com/pp Password: Blank Boot Server: Static -did test call / case closed ************************************************ Caller Name: Tre RC #: 14044809330 Callback Number: (404) 924-7165 Verified Email: TreB@barbourortho.com # of DLS: 111 InContact ID: 198880191445 User ID: 1076452020 Case #: Account Verified: Y / ext 974 Admin/User: Issue: -phone provisioning to ext 974 Troubleshooting: -accessed GUI > MAC shows as 4825670A4D7E -Customer received Polycom VVX350 with Serial number 4825670A4D7E which is associated to a different account that they have no idea of -Device is not in the order that they made on 04/08/2022 -created t1 shipping case for rma label to return the phone 15087387 LINE: (404) 924-7165 ext 974 SN: 4825670A4D7E MODEL: Polycom VVX 350 Business IP Phone IP ADD: 10.1.11.230 4825670A4D7E cb #: (980) 495-0964 cb icid: 198880256177 -no answer / left vm / sent email ************************************************ Caller Name: Keri RC #: 6789298659 Callback Number: (678) 9638418 Verified Email: keri.porter@remax.net # of DLS: 563 InContact ID: 198880257090 User ID: 2481616020 Case #: Account Verified: Y Admin/User: Issue: -cust needs assistance with the password of the polycom phones -cust has new service provider Troubleshooting: -tried to search for the SN 646167F3B4A60 > no results -adv cust that the phone could have been deleted to our database -adv cust to to login to gui of polycom and try default passwords which are 456 or 789 > 789 worked -adv cust to try the passwords 456 or 789 to other devices new service providers password for the phone 6789298659 6786605100 SN: 646167F3B4A60 192.168.1.122 ************************************************ Caller Name: Zachary Callback Number: (401) 595-1245 Verified Email: zachary.parascandolo@ivyrehab.com # of DLS: 196 InContact ID: 198880282932 User ID: 62845560028 Case #: 15088329 Account Verified: Y / ext 50005 Admin/User: Issue: -unable to access admin portal WAP-1000 / AGW-105 Troubleshooting: -cleared access -cust used incognito > case closed cb #: (815) 545-8493 cb icid: 198880314187 -no answer / left vm / sent email ************************************************ Caller Name: Diana RC #: 19376418299 Callback Number: (937) 615-1099 Verified Email: dianahill2012@gmail.com # of DLS:688 InContact ID: 198880401795 User ID: 1617126021 Case #: Account Verified: Y Admin/User: Issue: -unable to send fax Troubleshooting: -cust does not know the ext# that is having the issue -tried to assist the cust on navigating the app > cust said that her partner will call us back ************************************************ Caller Name: Syed RC #: 18475813888 Callback Number: (847) 581-3873 Verified Email: sasim@tectaamerica.com # of DLS: 1,382 InContact ID: 198880420228 User ID: 2202454012 Case #: 15089827 Account Verified: Y Admin/User: Issue: -ext 6603 is getting a lot of call stating that she called these people and they are just calling back Troubleshooting: -changed phone number from (605) 799-4793 to (605) 370-6699 -Adv cust that the incident has to be reported to FCC hapmce ************************************************ Caller Name: Curt Callback Number: (440) 505-5569 Verified Email: cockenfels@stratoswp.com # of DLS: 272 InContact ID: 198880472520 User ID: 2130658020 Case #: Account Verified: Y Admin/User: Issue: -International calling to Bahamas Troubleshooting: -international calling on the account is enabled -Bahamas is enabled -cust tried to call Bahamas 1 2423960000> Country/destination disabled (12). -sent email to cust for the whitelisting agreement hapmce 2423960000 cb #: (650) 342-9198 cb icid: 198979525887 -no answer / left vm /sent email cb #: (404) 924-7165 cb icid: ************************************************ Caller Name: Steven RC #: 16045278999 Callback Number: (888) 897-4382 ext 1024 Verified Email: Stephen.McGregor@fullymanaged.com # of DLS: 120 InContact ID: 198979527137 User ID: 62459324004 Case #: 15002944 Account Verified: Y Admin/User: Issue: -ext 1323 is having quality call issues -one way audio / dropped Troubleshooting: -cust said that the user ext 1323 already uninstall then reinstall the app -escalated to IT / same issue -cust said that they already followed and good with the network requirements -user is working at home -cust has no issue in inbound calls and other features / just outbound ISP: upload: 6.92 mbps download: 336.18 mbps ping: 6ms BEST TIME T O CALL: 9:00 am to 5:00 pm MT ************************************************ Caller Name: Andrew RC #: 4049946270 Callback Number: (912) 610-1183 Verified Email: andrew@repowerit.com # of DLS: 3 InContact ID: 198979595326 User ID: Case #: 15092548 Account Verified: Y / ext 503 Admin/User: Issue: -Rc desktop app shows that he is in a meeting even if he is not -unable to receive calls from a call queue Troubleshooting: -did a test call to (404) 994-6270 ext 503 > cust answered thru the app -deauthorized a computer for softphone -cust said that he already uninstall then reinstall the app / signout then signed back in -asked cust to change the password > still the same thing -Log in to the RingCentral App on your desktop. / Click the Gear icon (Settings). / Go to Contacts and Calendars. > disabled by default Contact Email: andrew@repowerit.com Contact Number: (912) 610-1183 Issue: Extension and Email for affected user: ext 503 Errors/notifications user is seeing: Stucked "In a meeting " status Please include any screenshots of the errors that the users are seeing. please see attached files 4049946270 ************************************************ Caller Name: Mykyta RC #: 15415382425 Callback Number: (541) 512-7359 Verified Email: mgostyev@cotruck.net # of DLS: 1,215 InContact ID: 198979644977 User ID:62845964028 Case #: 15092889 Account Verified: Y / ext 4009 Admin/User: Issue: -cust is trying to get an option to forward a call to voicemail or to another ext -Call forwarding option from ext 3048 to a voicemail or to another ext Troubleshooting: -explained that we can only either forward the call to voicemail of to another ext --Advised Mykyta that we can only forward a call from a user ext to a voicemail or to another ext or to an external number 3111 ************************************************ Caller Name: Brent RC #: 17135261029 Callback Number: (713) 999-5286 Verified Email: bthompson@managerplus.com # of DLS: 225 InContact ID: 198979685551 User ID: 2205992008 Case #: Account Verified: Y / ext 4208 Admin/User: Issue: -Call forwarding to an external from an IVR Menu 8000 Troubleshooting: -explained that we dont have a way to directly forward call from ivr menu to an external -created a free extension which forwards calls to an external -cust vreated ext 9000 to forward the calls to external number ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************