Untitled Note

11:00am 12:45am OFFICE 100 12:45am 01:00pm Break 01:00pm 02:00pm OFFICE 100 02:00pm 03:00pm Lunch 03:00pm 06:00pm OFFICE 100 06:00pm 06:15pm Break 06:15pm 08:00pm OFFICE 100 Incontact Id : 456888606386 Name : Sam RC # : (801) 486-6833 CB # : (801) 486-6833 / UID : 363073048 Email : operations@crystaltones.com DL : Account Ver: Y Issue: Cust called in saying when their clients call it goes to VM bec their store is closed when its not. TS: did a test call/ pressed 1 for customer serv/ store is closed. checked time on the call queue, set to 9am to 6pm when according to the cust their open by 8am MST. changed time.. did a test call/ success. isssue resolved. Called back cust (562) 239-4053 / 456888656691 / and as per cust, he hasnt talked to his managers yet bec they were on leave till the holidays end. cust said its okay to close case, edu on the TCR, cust said he knows what to do and okay to close the case. Incontact Id : 456888689101 Name : Samuel RC # : (434) 260-8339 CB # : (434) 260-8339 UID : 1568290004 Email : satkins@boydcatongroup.com DL : Account Ver: Y Issue: Cust wants to prov dev to conference room TS: 0004f207bbe6 / Polycom IP 6000 created ext 284 / (434) 218-0723 277 WHITWORTH DR, CULPEPER, VA, 22701 asked cust to reboot device. device online. asked cust to do test call/success issue resolved. Incontact Id : 456888774643 Name : Ashley RC # : 4058885427 CB # : (405) 227-7661 UID : 1769558027 Email : ashlee.noriega8422@gmail.com DL : Account Ver: Y Issue: Cust called in about device not working properly TS: Polycom VVX 350 / 64167fb42081 device is online. cust said there is a triangle with an exclamation mark in it blinking. cust already rebooted or unplugged and replugged the device/ no go. removed and swapped device and placed. activated call queue calls/ success issue resolved. (949) 433-3607 Dan Haug Direct Number (779) 456-4097 Incontact Id : 456888853993 Name : Roger RC # : 4794357939 CB # : (479) 471-3473 D.I.D UID : 404417048 Email : roger.altamirano@usa-truck.com DL : Account Ver: Y Issue: TS: 4793965154 / 2649 Incontact Id : 456888918074 Name : Henry RC # : 6263368838 CB # : (626) 703-9318 UID : 62953823008 Email : sales@tansclub.com DL : Account Ver: Y Issue: Cust called in about creating a custom greeting for the holidays TS: set up custom rule. from dec 23 12am up until jan 1 11pm Thank you for calling Tan's Club,.. we are currently closed Christmas and the New year Holiday. Our Office will resume on monday the 2nd of january 2023... if you would like to leave a message please do it after the tone... cust listened to it/ success issue resolved. Incontact Id : 456889096742 Name : Chau RC # : 4243718466 CB # : (424) 371-8466 UID : Email : DL : Account Ver: Issue: TS: Voip numbers 16961997 Incontact Id : 456889152633 Name : Tony RC # : (610) 588-1334 CB # : (610) 588-1334 UID : 781565040 Email :tbushmin@gmail.com DL : Account Ver: Y Issue: Cust cant recv fax TS: went to advance settings. sent test fax / no go. added my email/ sent test fax / no go. set ext as the number fax . did a test fax / still no go. cust said he needs to go home and wants to continue tom. Incontact Id : 456889213150 Name : Melissa RC # : (906) 265-1040 CB # : (906) 265-1040 UID : 62981741008 Email : melissa@ironrivercpa.com DL : Account Ver: Y Issue: Cust called in about a port in inq. TS: edu cust to call their losing carrier for the PIN. showed cust on how to edit the form and put in the PIN from the losing carier. cust undertsood. edu cust on NTD.helpdesk@ringcentral.com issue resolved. 8887351040 (800) 567-7164 Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: