Untitled Note

User ID: 873609048 InContact ID: 458853210716 Customer Name: Micheal on behalf of James RC Phone Number: 407-501-5439 Extension #: 714 Best callback number: (561) 320-7717 Email address: admin@tremarketing.co Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Description: 407-501-5439 is not recording the calls, While trying to download some recordings she noticed she wasnt able to download them Issue/Subject: For: Micheal (James) | Issue: call recording | By: Andres Camp call recording on-demand is on automatic call recording is not enabled for standard accounts cx had more questions regarding the plans y princing support site provided Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: No response from the machine Extension Number in Issue: (Provide all that applies) Serial Number of the phone: Make and Model: lex-m03-001 Digital Line: (805) 419-2687 Other Notes: Is the customer on the same location where the phone is?: YES Internet connection working?: Yes Additional Question -Phone has user extension and DL assigned: Y -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: Y