Untitled Note

August 10 Wednesday 1.) 16002759 CASE NUMBER - 16002759 Issue: For Cipriano_Provisioning_Assisted by Mira Incontact ID:427327219053 RC#: 6503938943 User ID:279076035 Caller Name: Cipriano Andrada Email: ciprianoa@caminar.org Callback Number:6503938943 Account Verified: y sq - admin Total # of DL's: 377 Company Name: Caminar, Inc. Sign Up Date: 08/07/2018 SN: 64167F50BDF3 Make and Model: Polycom VVX 311 DL: Viviana Gomez-Casillas - Ext. 5303 || (650) 994-3583 Troubleshooting: Cipriano called in saying that he needs assistance with the phone with SN: 64167F50BDF3 -phone is online in admin portal -activate extension 5303 -advised cust to use the main company number and pin in for authentication when calling -walk through cust on how to swap a phone to user -no other issue raised during the call -asked permission to close the case cust agreed -csat spiel - satisfied Notes: Active ContactID: 427327219053 (650) 513-0528 - phone number admn800445381035pwd ip address 192.168.10.250 VGomez-Casillas@caminar.org || ciprianoa@caminar.org 1108 ************************************************ 2.) 16003197 CASE NUMBER - 16003197 Issue: For Joe_Caller ID_Assisted by Mira Incontact ID: 427327270476 RC#: 9528328394 User ID: 277411040 Caller Name: Joe Willie Email: jwillie@dohertystaffing.com Callback Number: 9528328394 Account Verified: y sq ext 8394 - admin Total # of DL's: 175 Company Name: Doherty Staffing Solutions, Inc Sign Up Date: 12/23/2020 Troubleshooting: Joe called in saying that he needs assistance with caller id -CASE: 16003197 UID: 277411040 CNAM: DohertyStaffing provider: Level3 - LI Numbers: 9526744824 || 9527155210 -informed cust about TAT 24-48hrs cust understood -will leave the case open for ff up cust agreed Notes: Active ContactID: 427327270476 - precious from billing - from ext 5210 spam avoid (952) 715-5210 - 5210 (952) 674-4824 Doherty Staffing CASE: 16003197 UID: 277411040 CNAM: DohertyStaffing provider: Level3 - LI Numbers: 9526744824 *************************************************** 3.) 16003689 CASE NUMBER - 16003689 Issue: For Tim_Call Queue_Assisted by Mira Incontact ID: 427327310427 RC#: 2535348382 User ID: 1910967027 Caller Name: Tim Pierson Email: tpierson@osstherapy.com Callback Number: 2535348382 Account Verified: y sq 1115 - admin Total # of DL's: 50 Company Name: Olympic Sports