Untitled Note

Customer Name: UID: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N *********************************************************************************** Customer Name: Vicky Porombica. UID: 190629037. InContact ID: 456613856599. Extension #:101 Best callback number:847- 450-6566. Email address: welcome@goldwayexpressinc.com Customer's preferred callback time (with timezone): Admin: Yes. Account Verified: Yes. Issue: The customer is not able to make outbound calls. Cisco SPA-303/ Serial Number: CCQ22290UWDCCQ22290UWD. Troubleshooting: I was in the middle of TS and the customer said she would call back tomorrow and then she hung up. Recap: No. Support Site provided: No. Survey Spiel: No. *********************************************************************** Customer Name: Michelle Wood. UID:3591881020. InContact ID::456613904888. Extension #: 102 Best callback number:(410) 335-7771 Email address: Easternavedental@gmail.com. Customer's preferred callback time (with timezone): Admin: No. Account Verified: Y/N Issue: The customer wanted to change the work hours schedule. Troubleshooting: Users> Contact> Call Handling> Works Hours> Schedule> Edit Schedule. Recap: Yes. Support Site provided: Yes. Survey Spiel: Yes. ***************************************************************************** Customer Name: Marsha Savage. UID: 318923040 InContact ID: 456613953449. Extension #:2 Best callback number:(303) 694-6847. Email address:marsha@sunsaverinc.com Customer's preferred callback time (with timezone). Admin: Yes. Account Verified: Yes. Issue: The customer wanted to set up a custom rule for holidays. Troubleshooting: KB 85583. Recap: Yes. Support Site provided: Yes. Survey Spiel: Yes. *********************** ******************************************************** Case #16895894. Customer Name: Samantha Martinez. UID:62408809023. InContact ID: 456614131373. Extension #:0101 Best callback number: Email address:smartinez2006@yahoo.com. Customer's preferred callback time (with timezone): EST. Admin: YES. Account Verified: Y/N Issue: Polycom/ Troubleshooting: (steps taken to address the issue):Polycom VVX 311 Gigabit Ethernet Phone. Serial Number: 64167F494169 . Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N ********************************************************************************* Customer Name: UID: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N