Untitled Note

Incontact ID: 193759585935 RC Number: 9057570773 Caller's Name: Marcos UID: 1043015024 Callback Number: 6473095480 Email: marcos@m7tax.com Number of DL: 3 Troubleshooting: > Customer needs help to provision his yealink phones from ringcentral > Assigned phones to Ext 108 and 109 from unassigned Yealink T48S Gigabit Color Touchscreen Business Phone Serial Number: 805E0C1516CC Bhawna Puri - Ext. 109 DL: (905) 291-3091 IP: 192.168.2.68 Yealink T48S Gigabit Color Touchscreen Business Phone Serial Number: 805E0C1516CB Yogesh Puri - Ext. 108 DL: (905) 291-3109 IP: 192.168.2.69 > Factory installed > Ver. 66.84.25 > Status: Order in progress > Did unplug and replug > Provisioning counter moves > Status changed to offline > Accessed GUI > Connected directly connected to the router > Not possible to connect to computer (ICS) > Did setup the provisioning string; provisioning counter moves yet still offline > Did manual provisioning didn't work either > Setup the DNS (Primary and Secondary) on GUI; didn't work > TL advised to escalate to T2 Customer Name: Marcos Best callback number: 6473095480 Customer's preferred callback time (with timezone): Email address: marcos@m7tax.com Problem: Unable to provision yealink phones from ringcentral Background: Brand new phones Steps to reproduce: Tried to setup static DNS || Primary: 8.8.8.8 || Secondary: 8.8.4.4 Troubleshooting: Did unplug and re-plug phones; accessed gui to setup the provisioning string and tried to manually provision it Additional notes: Unable to connect phone to computer (ICS) -- no ethernet port Network details: Phones are directly connected to the router Calling Number: n/a Called Number: n/a Date/Time: n/a Results: n/a Session logs: n/a