Untitled Note

Caller Name: Brandon RC #: 2029982456 Callback Number: (859) 576-3871 Verified Email: bcowan@homesnap.com # of DLS: 442 InContact ID: 224721542814 User ID: 154321028 Case #: 154321028 Account Verified: Y / ext 925 Admin/User: Issue: -cust wants to know if local dialer is available to RC app wherein the area code of the RingCentral number automatically changes that matches the area code of the location calling to Troubleshooting: -advised Brandon that local dialer is not available to RingCentral -provided options such as changing the direct number of the user everytime the user calls out -other option is to -Add phone numbers then assign to auto-receptionist for everyone will have the option to select the phone number when doing outbound calls -sent email to cust on how to add numbers cb #: (318) 747-1568 cb icid: 224721589598 -spoke with Teresa / sms feature is now working / no TS done ************************************************ Caller Name: Janelle RC #: 6464949831 Callback Number: 6464949831 Verified Email: propertymanagement@jcymgt.org # of DLS: 1 InContact ID: 224721593761 User ID: 63035779028 Case #: 15412122 Account Verified: Y Admin/User: Issue: -wants to know what is the $25.41 charge for Troubleshooting: -explained that the charge is for purchase calling credit and she has auto purchase "ON" / charge for additional sms credit -cust is claiming thather plan was changed not telling her that the limit for sms will be lessen -cust has essentials plan (25 sms only) ************************************************ Caller Name: Maura RC #: 12108040990 Callback Number: 469 613 2553 Verified Email: mEsquivel@tacocabana.com # of DLS: 223 InContact ID: 224721607007 User ID: 62862428031 Case #: 15412294 Account Verified: Y / ext 2553 Admin/User: Issue: -phone provisioning to ext 20284 Troubleshooting: -cust said that the light in the middle of the bas is blinking / base is connected to a switch -cust is not in the same location as the phone is -cust tried to contact the person in the location SN: 805E0C5E1A87 MODEL: Yealink W60P Cordless Phone with 1 Handset LINE: (281) 870-4931 ext 20284 ************************************************ Caller Name: Giovanni cb #: (562) 566-1974 # of DLS: 197 InContact ID: 224721626463 User ID: 422589048 Case #: 15412654 Account Verified: Y Admin/User: Issue: -xferred call from Michelle (Implem) -phone provisioning Troubleshooting: -did screen sharing / GUI -added server URL https://yp.ringcentral.com/provisioning/yealink/$PN -did test call / good LINE: (510) 404-0558 ext 1974 SN : 805E0C868590 MODEL: Yealink T46U Ultra-elegant Gigabit IP Phone IP ADD: 192.168.12.225 -enabled ext 1244 / rebooted the phone assigned to ext 1244 / the phone keeps on saying "Obtaining IP address" -phone status in the admin portal is online -cust went to the Yealink settings on the phone / default password"admin" did not work / provided the password "admn681056048pwd" IP ADD: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************