Untitled Note

Case # : Customer Name: Ronald Sandberg Extension #: 101 Best callback number: 80178455585 - 8016877515 Email address: Customer's preferred callback time (with timezone): MST Admin: Yes Account Verified: Yes Issue: Customer called to know if they have a message set up for thanksgiving, advised the customer to set up a customer rule and create an announcement for that rule. Troubleshooting: (steps taken to address the issue)Advise customer how to set up the rule for the coming holiday and that they can change it or edit it whenever they need to. Advised customer about the RingCentral Website. Recap: Yes Support Site provided: Yes Survey Spiel: Yes