Untitled Note

inContact DNIS: 8888984591 InContact ID: 456402463350 User ID: 62364642008 Customer Name: Vijaya Dasari RC Phone Number: 972-420-8800 Extension #: 101 Best callback number: 972-420-8800 Email address: vjydasari@yahoo.com Customer's preferred callback time (with timezone): anytime Admin: Y Account Verified: Y Issue/Subject: For Vijaya Dasari | Issue: Outbound Caller Name (CNAM) - "unknown" | By Andres C. Description: in the main company number is not receiving inbounds but she can make outbounds Troubleshooting: (steps taken to address the issue) -Advised the customer about the request I submitted to make the change since she has a level 3 provider -Order Id: 14199432 -Advised the ch the order will take up to 72h to be completed Recap: Y/N Support Site provided: Y/N Survey Spiel: Y