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User ID: Customer Name: Company#: Admin: Y/N Extension #: Best callback number: Account Verified: Y/N Email address: InContact ID: Issue: Jose Troubleshooting: It does not ATA devices were never registered. Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N ---------------------------------------------------------------------------------------- Account Verified Y/N: yes How many fax machines are affected?: 2 Error on the Display Screen: Fax messages can't be sent Extension Number in Issue: used for the company. Serial Number of the phone: 1. MAC 000B827A5915 Make and Model: HP Digital Line: (713) 860-7414 and (713) 491-4289 Other Notes: Is the customer on the same location where the phone is?: no (but he can get access to the system) Internet connection working?: yes Additional Question -Phone has user extension and DL assigned: Y/N yes -Customer's internet connection is working: Y/N yes -Customer is in the same location as the phone is: yes -Phone is powered ON: yes