Untitled Note

1. Name of contact (if non account holder):  IDV passed/failed: passed Reason for contact: cx can't log in into my account Resolution provided: changed email address ||cx went idle Timeframe (if applicable): na Upsell/recontract (if accepted): na Agreed offers: na Complaint Raised/Updated or De-escalated: na 2. Name of contact (if non account holder):  IDV passed/failed: CUSTOMER LOGGED INTO MYACCOUNT, DPA NOT NEEDED Reason for contact: cx can't access good channels in her Talktalk Entertainment Resolution provided: transferrd technical team Timeframe (if applicable): na Upsell/recontract (if accepted): na Agreed offers: na Complaint Raised/Updated or De-escalated: na 3. Name of contact (if non account holder):  IDV passed/failed:  Reason for contact: Resolution provided: Timeframe (if applicable): Upsell/recontract (if accepted): Agreed offers: Complaint Raised/Updated or De-escalated: 4. Name of contact (if non account holder):  IDV passed/failed:  Reason for contact: Resolution provided: Timeframe (if applicable): Upsell/recontract (if accepted): Agreed offers: Complaint Raised/Updated or De-escalated: 5. Name of contact (if non account holder):  IDV passed/failed:  Reason for contact: Resolution provided: Timeframe (if applicable): Upsell/recontract (if accepted): Agreed offers: Complaint Raised/Updated or De-escalated: 6. Name of contact (if non account holder):  IDV passed/failed:  Reason for contact: Resolution provided: Timeframe (if applicable): Upsell/recontract (if accepted): Agreed offers: Complaint Raised/Updated or De-escalated: 7. Name of contact (if non account holder):  IDV passed/failed:  Reason for contact: Resolution provided: Timeframe (if applicable): Upsell/recontract (if accepted): Agreed offers: Complaint Raised/Updated or De-escalated: 8. Name of contact (if non account holder):  IDV passed/failed:  Reason for contact: Resolution provided: Timeframe (if applicable): Upsell/recontract (if accepted): Agreed offers: Complaint Raised/Updated or De-escalated: 9. Name of contact (if non account holder):  IDV passed/failed:  Reason for contact: Resolution provided: Timeframe (if applicable): Upsell/recontract (if accepted): Agreed offers: Complaint Raised/Updated or De-escalated: 10. Name of contact (if non account holder):  IDV passed/failed:  Reason for contact: Resolution provided: Timeframe (if applicable): Upsell/recontract (if accepted): Agreed offers: Complaint Raised/Updated or De-escalated: Name of contact (if non account holder):  IDV passed/failed:  Reason for contact: Resolution provided: Timeframe (if applicable): Upsell/recontract (if accepted): Agreed offers: Complaint Raised/Updated or De-escalated: Name of contact (if non account holder):  IDV passed/failed:  Reason for contact: Resolution provided: Timeframe (if applicable): Upsell/recontract (if accepted): Agreed offers: Complaint Raised/Updated or De-escalated: Name of contact (if non account holder):  IDV passed/failed:  Reason for contact: Resolution provided: Timeframe (if applicable): Upsell/recontract (if accepted): Agreed offers: Complaint Raised/Updated or De-escalated: Name of contact (if non account holder):  IDV passed/failed:  Reason for contact: Resolution provided: Timeframe (if applicable): Upsell/recontract (if accepted): Agreed offers: Complaint Raised/Updated or De-escalated: Name of contact (if non account holder):  IDV passed/failed:  Reason for contact: Resolution provided: Timeframe (if applicable): Upsell/recontract (if accepted): Agreed offers: Complaint Raised/Updated or De-escalated: Name of contact (if non account holder):  IDV passed/failed:  Reason for contact: Resolution provided: Timeframe (if applicable): Upsell/recontract (if accepted): Agreed offers: Complaint Raised/Updated or De-escalated: Name of contact (if non account holder):  IDV passed/failed:  Reason for contact: Resolution provided: Timeframe (if applicable): Upsell/recontract (if accepted): Agreed offers: Complaint Raised/Updated or De-escalated: Name of contact (if non account holder):  IDV passed/failed:  Reason for contact: Resolution provided: Timeframe (if applicable): Upsell/recontract (if accepted): Agreed offers: Complaint Raised/Updated or De-escalated: Name of contact (if non account holder):  IDV passed/failed:  Reason for contact: Resolution provided: Timeframe (if applicable): Upsell/recontract (if accepted): Agreed offers: Complaint Raised/Updated or De-escalated: Name of contact (if non account holder):  IDV passed/failed:  Reason for contact: Resolution provided: Timeframe (if applicable): Upsell/recontract (if accepted): Agreed offers: Complaint Raised/Updated or De-escalated: