Untitled Note

08:00am 10:30am OFFICE 100 10:30am 11:30am Lunch 11:30am 01:00am OFFICE 100 01:00am 01:15pm Break 01:15pm 03:00pm OFFICE 100 03:00pm 03:15pm Break 03:15pm 05:00pm OFFICE 100 Incontact Id : 226090056074 Name : Mark RC # : 7175814740 CB # : UID : Email : DL : Account Ver: Incontact Id : 226090066675 Name : RC # : 5168420 / (516) 699-8420 CB # : UID : Email : DL : Account Ver: Incontact Id : 226090117432 Name : Taylor RC # : 9416256111 / CB # : 9416256111 UID : 1548093027 Email : DL : Account Ver: Issue: cust wants to block a number TS: went to super admin to block 9416611608 issue resolved Incontact Id : 226090242856 Name : Sonia RC # : (925) 363-5024 CB # : UID : Email : sblanson@callahaninsurance.com DL : 774 Account Ver: 15667477 Incontact Id : 226090266677 Name : RC # : CB # : UID : Email : DL : Account Ver: Incontact Id : 226090300311 Name : Thomas RC # : (713) 255-7808 CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: 950 EVERNIA ST, WEST PALM BEACH, FL, 33401, United States 15668629 Incontact Id : 226090349979 Name : RC # : CB # : UID : Email : DL : Account Ver: Incontact Id : 226090414085 Name : Jason RC # :9374282809 / 1028 CB # : 9374282809 UID : 548966017 Email : jthompson@tapestryhealth.com DL : 161 Account Ver: Y Issue: customer called in saying call is going to VM TS: cheked ext 1028. went screening greeting and hold> connecting message is enabled> custom greeting is for VM. disabled user greeting. placed custom greeting in Voicemail. did a test call/226090438625/ success. isseu resolved. Incontact Id : 226090448032 Name : John RC # : 2032594197 CB # : 2035265414 UID : 2110031020 Email : jbilski@seatow.com DL : 160 Account Ver: Y Issue: cust called in saying calls are going to VM when pressing 3. TS: 1 - ext 101 2 - ext 105 3 - ext 102 told cust ext 102 not yet activated. sent email invite ext already active. assited in changing PIN/ successfull issue reolved. Incontact Id : 226090496600 Name : Josh RC # :7149739612 ./ 14631 CB # : UID : Email : DL : Account Ver: Incontact Id : 226090514060 Name : Nicole RC # : CB # : UID :712506048 Email : DL : Account Ver: Incontact Id : 226090617618 Name : RC # : 7272288278 CB # : UID : Email : DL : Account Ver: Incontact Id : 226090644664 Name : Rick RC # : 8052385000 CB # : 8052385000 UID :1788592015 Email : rbox@jitmfg.com DL : 24 Account Ver: Y Issue: Cust cant login to access TS: cust using firefox. asked cust to use edge/ success. cust has a malwarebyte. cust removed the add on still blocking the website. advice cust to check Firefox and cust said its asking him to update to 102.01. updated ver then asked cust to try again/ unsuccessful cust said there is an app blocker. cust turned it off. Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: