Untitled Note
By: Anonymous1/19/20232 views Public Note
For Customer’s Name|Issue_Assisted| Handled by Gerardo. Quiros
Customer Name:
UID:
InContact ID:
Extension #:
RingCentral phone number:
Best callback number:
Email address:
Customer's preferred callback time (with timezone):
Admin: Y/N
Account Verified: Y/N
Issue:
Troubleshooting: (steps taken to address the issue)
Recap: Y/N
Support Site provided: Y/N
Survey Spiel: Y/N
Resolution:
----------------------------------------------------------
FOR RESOLVED CASES
CASE #:
ISSUE:
ISSUE RESOLVED: Y
SURVEY SPIEL: Y/N
---------------------------------------------------------------
FOR QUICK QUESTIONS
ISSUE:
UID:
Ticket :
TS STEPS:
----------------------------------------------------------------
Contact Address
for adding contact please i need the following
UserID:
Name:
Email address:
Callback number: