Untitled Note

FOR QUICK QUESTIONS ISSUE: UID: FOR RESOLVED CASES CASE #: ISSUE: ISSUE RESOLVED: Y SURVEY SPIEL: Y/N Customer Name: Loreen UID: 766516008 InContact ID: 6138164147 Extension #: 101 Best callback number: 6138164147 Email address: loreen@irvinelaw.ca Customer's preferred callback time (with timezone): 10:30 canada Admin: yes Account Verified: yes Issue: the customer was not receiving calls Troubleshooting: (steps taken to address the issue) Call forwarding was set up in different order, follow up email will be sent to check details Support Site provided: Survey Spiel: