I have been on the line with her for a long time. We ended up updating the app because I could not log into it any more. The problem now is I cannot fax. I choose the fax from the printer list, but nothing happens.

UID: 299584031 RC Number: (916) 352-0016 Name: tyler Email: tgs@sierraspine.com Call Back: 9162582112 Verified: Issue: Resolution: UID: 284641023 RC Number: (800) 745-9145 Name: Roger Segura Email: sbadministration@alarcongroup.us Call Back: 626 768 3268 Verified: Issue: i have an urgent request that i really need a solution with my company it's needing this calls Resolution: advise user about data retention Automatic call recordings 90 days On-demand call recordings 90 days UID: 2152193011 RC Number: (714) 482-4889 Name: Anh Email: anhtuannews@gmail.com Call Back: NA Verified: Issue: Hi Aldwin, this is Anh I switch from $80 SMS bundle plan to $212.50 SMS bundle plan, but nothing change, RingCentral countinue charge me $20 everyday Resolution: explained to the user the bill they incurred. advise user that SMS bundle is only applicable on the billing cycle they purchased it UID: 299584031 RC Number: (916) 352-0016 Name: tyler Email: tgs@sierraspine.com Call Back: 9162582112 Verified: Y Issue: there is no outbound audio on any of our phones. callers cannot hear us and we cannot hear them. audio is out on all the desktop phones yes the cisco phones we bought from ringcentral it works when staff uses the app on their cell phones Note: Checked the analytics quality of service report user provided a call sample wherein the call have high jitter and Packet loss all impacted user is using comcast as ISP idle user EOC Call Sample: Called Number: 562-479-1195 Caller Number: 916 292-8027 Date and Time: Oct 6 2022 Time zone: 11:09 AM Note: This is an outbound call call length is only at 2 seconds tagged as missed call Called Number: 9163520016 Caller Number: 6265011829 Date and Time: Oct 6 2022 11:15 Time zone: Pacific Time Note: Outbound Call unable to locate in quality of service via analytics portal UID: 57417619 RC Number: (888) 255-5502 Name:joseph alessandro Email: drjalessandro@gmail.com Call Back: 860-455-6410 Verified: Issue: I have been on the line with her for a long time. We ended up updating the app because I could not log into it any more. The problem now is I cannot fax. I choose the fax from the printer list, but nothing happens. Note: disconnected chat from previous rep. assist user in manually purging data from the desktop assist user in re-intalling the app followed the step on how to re-install the RC printer idle user EOC UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: UID: RC Number: Name: Email: Call Back: Verified: Issue: Resolution: