Untitled Note

11:00am 12:45am OFFICE 100 12:45am 01:00pm Break 01:00pm 02:00pm OFFICE 100 02:00pm 03:00pm Lunch 03:00pm 06:00pm OFFICE 100 06:00pm 06:15pm Break 06:15pm 08:00pm OFFICE 100 Incontact Id : 458024697195 Name : Jacquelyn RC # : 8139882030 CB # : (813) 988-2030 / 8136955544 UID : 1465366021 Email : office@lflive.org DL : Account Ver: Y Issue: Cust called in saying phone is offline. TS: checked device Polycom VVX201 / 64167F858F68 no IP address. removed and placed back phone in ext/ reboot the phone / no go. its showing the ext name. no other connection in the area. no way to do ICS. cust said it was working last friday. edu cust that it could be their ISP has updated their system during the weekends. called ISP/ ISP confirmed that internet is updated. cust said one box where the other device is connected to are not lit up. asked cust to check for a power cable to unplug. cust said its using PoE cable. asked cust to do reboot/ success. asked cust to do a test call/ Success issue resolved. ubiquiti Incontact Id : 458024806867 Name : Reece Torkelson RC # : 5612101441 CB # : (262) 325-6238 UID : 384578026 Email : info@asaarmedical.com DL : Account Ver: Y Issue: Cust called in about call forwarding TS: Cust wants (561) 210-1441 to be an auto receptionist number. set it as auto recpetionist. cust did a test call / success issue resolved. Incontact Id : 458024822372 Name : Christina RC # : 7026316111 CB # : (702) 934-1754 UID : 63040571008 Email : bdurham@benjamindurham.com DL : Account Ver: Y Issue: Cust called in about account set up. TS: cust wants to change 8556134438 to 7026316111 as main company line edu cust that 800 number cannot be changed as a digital line in an ext. cust understood. created ext's for numbers. (801) 658-0600, (702) 850-7601, (702) 660-0278 (385) 342-4300 issue resolved. Incontact Id : 458024926420 Name : Deborah RC # : 7324107589 CB # : (732) 523-1836 UID : Email : DL : Account Ver: Issue: TS: 17055655 Incontact Id : 458024956704 Name : RC # : CB # : UID : 265781027 Email : DL : Account Ver: Issue: TS: Incontact Id : 458024954128 Name : RC # : (210) 503-0368 CB # : UID : Email : DL : Account Ver: Issue: TS: 17142848 16993142 17195197 Incontact Id : 458024967385 Name : Juan RC # : CB # : (240) 599-5145 UID : Email : DL : Account Ver: Issue: TS: Incontact Id : 458025028593 Name : Courtney RC # : 7704393000 CB # : (678) 697-3533 UID : 899420004 Email : orders@vitallinksatellite.com DL : Account Ver: Y Issue: TS: Incontact Id : 458025116648 Name : Tara RC # : 5144291425 CB # : (514) 236-8272 UID : 63726691 Email : trejwan@avantispackaging.com DL : Account Ver: Y Issue: TS: (514) 236-8272 Incontact Id : 458025275990 Name : Buddy RC # : (916) 249-2106 CB # : (916) 249-2106 UID : 318066049 Email : buddy@integritymgmtsystems.com DL : Account Ver: Y Issue: Cust called in about SMS bundle TS: Edu cust of the cost for 1,000 sms. cust wants to know how can he know how many SMS is he sending. edu cust on the segment row. edu cust on how to compute and get the total of sms he sent. placed cust on hold and asked FS upon going and while computing back to the cust said, cust said he needs to go. Next Step: compute the steps to get the total SMS sent. 1 message is equivalent to 0.0085 with 400 characters in the segment line. 17199606 Incontact Id : 458025319498 Name : William O'dell RC # : 3216932100 / 3213699841 CB # : (321) 693-2100 UID : 63127385008 Email : frontdeskbrandonrivera@gmail.com / DL : Account Ver: Issue: TS: 17186463 Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: