Untitled Note

Customer Name: Candy UID: 289581004 InContact ID: (310) 474-9111 Extension #: 23 Best callback number: (310) 474-9111 Email address: csantos@ahdootwolfson.com Customer's preferred callback time (with timezone): 12-noon pacific time Admin: no Account Verified: Yes Issue: Carlynne A. Wagner - (332) 217-2009 ext. 26 caller ID issue, CNAM push already submitted before. The third time the customer called for this. Troubleshooting: -Case owner provides CNAM order #14301139 for the CNAM push. -Explained to the customer this takes up to 5 days to be updated -Follow-up set up for Thursday Dec 15th Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N