Untitled Note

Customer Name: Satara UID: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N -------------------------------------------------------------------- Customer Name: Satara UID: 335200023 InContact ID: Extension #: Best callback number: Email address: info@childrenrising.com Customer's preferred callback time (with timezone): Admin: N Account Verified: Y Issue: customer cant log in, needed to reset password Troubleshooting: manually reseted password Recap: Y Support Site provided: N Survey Spiel: Y -------------------------------------------------------------------- Customer Name: Sofia UID:199040048 InContact ID: Extension #: 101 Company#: 1 (914) 207-9140 Best callback number: 1 (914) 207-9140 Email address:sophia@thefreedom-zone.com Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Issue: Message not sent error while trying to send texts Troubleshooting: Asked the customer if she was including links in her texts, she said yes so I told her to use an URL shortener and the issue was resolved. Recap: Y Support Site provided: Y Survey Spiel: Y ----------- Customer Name: Javier Vasquez UID:62964079008 InContact ID: Extension #:101 Company#: (909) 609-5941 Best callback number: 6266189727 Email address: ferdie.abarca@ringcentral.com Customer's preferred callback time (with timezone): Admin: N/A Account Verified: Y/N Issue: cx wants to set up call forwarding. Troubleshooting: he couldn't answer the security question nor he wanted to change it so I didn't proceed with the troubleshooting Recap: N Support Site provided: Y Survey Spiel: Y ------------- Customer Name: Albert Morales UID: InContact ID: Extension #: 160 Company#: 6698000612 // 7606663696 Best callback number: Email address: albert.morales@charter.com Customer's preferred callback time (with timezone): Admin: Account Verified: Issue: Troubleshooting: Recap: N Support Site provided: Y Survey Spiel: Y