mock call

Thank you for calling Verizon wireless, This is Alex. Can I have your first and last name please? Thank you for confirming __, how are you doing today? How can I help you today? I will do my best to help you with your concern, Can I have your pin code? Also your company name? If in any case our line got cut off can I have your best call back number? Open ended-question (which line are we working on?) Close ended-question Work on resolution Disclosure/Reminders If you want to access or if you have any concerns you can visit our website its verizonwireless.com that would be easier to you to track your account and services. How was your overall Verizon experience so far? thats great, thats our top priority here in verizon we want to make sure that our customers are fully satisfied with the service Was I able to uncover all of your concerns today? I'm glad to help you for today Is there anything else that I can help you with?