Untitled Note

Customer Name: Mike 7147708254 UID: InContact ID: Extension #: 111 Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Account Verified: Issue: Fax line 8254 forwarded as an email. Troubleshooting: (steps taken to address the issue): Recap: Support Site provided: Survey Spiel: Customer Name: Mike 7147708254 UID: 260571010 InContact ID: N Extension #: 111 Best callback number: 7147708254 Email address: Customer's preferred callback time (with timezone): Admin: N Account Verified: Y Issue: He wants that the mainline email and faxes get to two extensions but this is not possible, also change one user notification to another user. Troubleshooting: (steps taken to address the issue): Walk the customer through the Ring Central Admin Portal and then change the Single level to multi-level to change the extension to get all the emails. Recap: Y Support Site provided: Y Survey Spiel: Y Call Luz (747) 877-8202 ext 119