Untitled Note

Customer Name: key kim UID: InContact ID: Extension #: 101 Best callback number: 310-678-4077 RingCentral# 818-322-0045 Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Description: phone is not working, is not registered with 818-322-0045 Issue: For: | Issue: | By Andres Camp Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: Offline Extension Number in Issue: (Provide all that applies) Serial Number of the phone: 88E01ZTZQRS4 Make and Model: Polycom OBi302 ATA Digital Line: (587) 316-6312 Other Notes: Is the customer on the same location where the phone is?: YES Internet connection working?: Yes Additional Question -Phone has user extension and DL assigned: Y -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: Y Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: No service Extension Number in Issue: (Provide all that applies) Serial Number of the phone: 805E0CEC3877 Make and Model: Yealink W76P Cordless Phone with 1 Handset Digital Line: (818) 697-8971 Other Notes: Is the customer on the same location where the phone is?: Yes Internet connection working?: Yes Additional Question -Phone has user extension and DL assigned: Y -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: Y