Untitled Note

Customer Name:payman rabiei RingCentral Number: 9179994954 UID:569092048 InContact ID:456402454902 Extension #:103 Best callback number: 9175416406 Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: The customer wants change the company fax number and wants to get received faxes notified to his email and also wants to know if it's possible to change the name of the company when faxes are sent so the receiver will is not able to see that info Troubleshooting: (steps taken to address the issue) I helped the customer change the fax number and also guided customer on how to set up his email to receive his notifications and also wants to change the company name that is printed on his sent faxes Recap: Y/N u Support Site provided: Y/N n Survey Spiel: Y/N y For (Customer’s Name)_Issue_Assisted / Resolved by (Agent’s Name) 718 347 929