Untitled Note

Customer Name: Pam UID: 317261018 InContact ID: 457893145141 Extension #: 16 Best callback number: 360 435 8595 Ring central number: 360 435 8595 Email address: brandie@20better.com Customer's preferred callback time (with timezone): 1h Admin: Y/N Y Account Verified: Y/N Y Issue: Setting up after-hours configurations for the whole company. Customer states Troubleshooting: (steps taken to address the issue) When checking the closed hours on Auto-receptionist it was found that the calls were set to go to ext 131 which is a user. Configurations set for the account: Schedule is : Monday through Friday 8:00 am to 4:30 Pm Incoming calls on Auto-receptionist are supposed to be routed to ext 113. After-hours are supposed to be routed to 131. They are Saturdays and Sundays off. Customer 113 Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N