Untitled Note

Customer Name: Mushrik Kaisey RingCentral Number: 6194269731 UID:63019364008 InContact ID:457403593396 Extension #:101 Best callback number:6193412526 Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: The incoming calls and missed calls were getting routed wrongly to his mobile phone number Troubleshooting: The customer was login into Stacey Ruiz's account and forgot to log out and that was causing the issue. Then everything worked fine Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N For (Customer’s Name)_Issue_Assisted / Resolved by (Agent’s Name)