Untitled Note

Caller Name: Nicolas RC #: Callback Number: 3129128596 Verified Email: terry@utires.com # of DLS: 11 InContact ID: 427641306319 User ID:176661028 Case #: 15938953 Account Verified: Y Issue: -wants to follow up on the open case -cust said that the issue is more on the call is crashing -adv cust that the rep assigned to the case will follow up on him Troubleshooting: ************************************************ Caller Name: Eric RC #: 18439407408 Callback Number: 8437900595 Verified Email: edurant@bobmillsmitsubishimb.com # of DLS: 0 InContact ID: 427641329456 User ID: 861355048 Case #: 16032710 Account Verified: Y / ext 104 Issue: -when the cust is dialing out using his integrated crm to ringcentral, the app is dialing the wrong number -but when the RingCentral app is being used, the call is dialing the right number Integrations App/ CRM: Vin Solutions ************************************************ InContact ID: 427641342138 Issue: -consultation call Allen (t1) -adv rep to create a cif case for a refund on a deleted number ************************************************ Caller Name: Harush RC #: 8882317475 Callback Number: 3653361987 Verified Email: info@ontarioenergysaver.ca # of DLS: 1 InContact ID: 427641341697 User ID: 361595048 Case #: Account Verified: Y Issue: -portout inquiry -cust said that he is not paying the bill because he ported out Troubleshooting: ************************************************ Caller Name: Elizabeth RC #: 18002332623 Callback Number: (917) 831-4690 Verified Email: liz@arielmusicandevents.com # of DLS: 2 InContact ID: 427641342404 User ID: 510446020 Case #: 16032725 Account Verified: Y Issue: -unable to send text messages Troubleshooting: -admin portal > billing > updated payment method ************************************************ Caller Name: Bob RC #: 8478030394 Callback Number: (847) 254-6060 Verified Email: bob@wbe1.com # of DLS: 1 InContact ID: 427641353473 User ID: 840076048 Case #: Account Verified: Y Issue: -unable to use the deskphone -check voicemails Troubleshooting: -cust has analog phone and connected via phone cord -assisted cust in processing the order for a deskphone thru admin portal / order id 63287048 -submitted portin request for his fax # / order # 25629048 -downloaded the RC app in his pc to check the voicemails - ************************************************ Caller Name: Melissa RC #: 19513361293 Callback Number: (714) 603-6539 Verified Email: melissa@gomacstar.com # of DLS: 3 InContact ID: 427641400046 User ID:306926029 Case #: 16032794 Account Verified: Y Issue: -ext 103 is unable to send text message but can receive sms Troubleshooting: -created telco ops case 16032796 to re-prov sms feature ************************************************ Caller Name: David RC #: 8473784970 Callback Number: (847) 691-0962 Verified Email: davidban@cadence-pt.com # of DLS: 4 InContact ID: 427641404500 User ID: 62580025031 Case #: 16032803 Account Verified: Y Issue: -call forwarding during after hours Troubleshooting: -forwarded the calls from ext 101 to ext 103 -did test call -case closed ************************************************ Caller Name: Edward RC #: 8188069065 Callback Number:(818) 422-3919 Verified Email: info@telfair.care # of DLS: 3 InContact ID: 427641425501 User ID: 816757048 Case #: Account Verified: Y Issue: -portin submission from spectrum to RingCentral Troubleshooting: -the request was rejected due to number is disconnected -cust is claiming that the numbers are active ************************************************ Caller Name: Victoria RC #: 3145616400 / Callback Number: (314) 375-2749 InContact ID: 427641444872 Issue: -needs the login info -tried to pull up acct using ph # 3145616400 and emaila add cm@coronadoplaceandtowers.com > no results -cust hung up ************************************************ Caller Name: Sandi Baxter RC #: Callback Number: (386) 427-5950 Verified Email: josatax@bellsouth.net InContact ID: 427641462411 User ID: 752843048 Case #: Account Verified: NO Issue: -cust is claiming that she does not have any RingCentral acct and does have any business -cust also said that she is not lending her card to anybody CARD INFO: 6 First Digits: 549113 4 Last Digits: 6972 CHARGES: $714.28 on 7/13/2022 $25.70 on 7/14/2022 $39.39 on 08/01/2022 josatax@bellsouth.net ************************************************ Caller Name: Zeeshan RC #: 13144032944 Callback Number: 13144032944 Verified Email: business@inwebnation.com # of DLS: InContact ID: 427641517966 User ID: 63086623028 Case #: Account Verified: Y Issue: -call forwarding of (888) 237-6259 Troubleshooting: -assigned the phone number (888) 237-6259 to call queue group ext 2 -adv cust on how to use HUD ************************************************ Caller Name: Jaswinder RC #: Callback Number: Verified Email: sherwoodtaxi@gmail.com # of DLS: 1 InContact ID: 427744529833 User ID: 864501048 Case #: 16033533 Account Verified: Y Issue: -xferred call from Nenet (sales) -cust wants to forward calls to RingCentral Troubleshooting: -adv cust that he has to set it up with his other provider ************************************************ Caller Name: Aziz RC #: Callback Number: (773) 505-8707 Verified Email: aziz.ortikov.2709@gmail.com # of DLS: InContact ID: 427744548373 User ID: 2614474044 Case #: 16033558 Account Verified: Y Issue: -xferred call from Nenette (sales) -unable to dial out Troubleshooting: -assisted cust in setting up his security question and pin -explained that the ext 101 has no license assigned to it -added a digital line to ext 101 -did a test call -case closed ************************************************ InContact ID: 427744554395 Issue: -ghost call ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************