Untitled Note

Customer Name: James Dingle UID: 56949880 InContact ID: 456889296553 Extension #: Main company number: 18772489422 Best callback number: 8438224311 Email address: Customer's preferred callback time (with timezone): 9am to 3pm pacific Admin: Y/N Account Verified: Y/N Issue: automatic bot for text messaging, auto reply sms add on, cant install it, Troubleshooting: (steps taken to address the issue) Recap: Y/N y Support Site provided: Y/N y Survey Spiel: Y/N y 11 am est Mark i have this customer on the line from the case number 16943905, he said he received an email saying the case was going to be closed, i see in the case notes that the case was going to tier 2 and the case severity is marked as high, do i take ownership o