Untitled Note

7145290500 - CNAM: PATHWAYPAYMENTS Troubleshooting: Cleared CNAM Cache in AI CNAM look up tool shows "PATHWAYPAYMENTS" Perform a test call - still showing the OLD CNAM : Alisa Harris (see SS attached) https://kibana.int.ringcentral.com/s/default/goto/bc1064b7710ba3ebd81f7bac736ddf41 Actual Behavior: 17145290500 shows "Alisa Harris" as Outbound CNAM Expected Behavior: CNAM for 7145290500 should be "PATHWAYPAYMENTS" Steps to reproduce: 1. Access UID: 1982222008 in SCP 2. Log in to SW as agent 3. Click ring out feature icon> From: Select custom phone number> (650) 627-7419 To: 17206789823 4. Click Phone Icon 5. Call recipient shows "Alisa Harris" as Incoming caller ID name for 17145290500 Call sample: Caller Number: 17145290500 (level 3) Called Number: 17206789823( level 3) Result: 17145290500 shows "Alisa Harris" as Outbound CNAM Session Log: RingOut(Client) to Caller 11/2/2022 8:54:27 AM UTC-07:00 11/2/2022 8:54:49 AM UTC-07:00 0:22 17145290500 17206789823 101 SJC01-P02-TEL13 0 / Caller hungup Caller hangup (3). 405422240006 Caller 11/2/2022 8:54:27 AM UTC-07:00 11/2/2022 8:54:49 AM UTC-07:00 0:22 17206789823 SJC01-P02-TEL13 55 / RingMe/RingOut: success, Missed (Unk) [10010000] 405422240006 RingOut(Client) to Subscriber 11/2/2022 8:54:12 AM UTC-07:00 11/2/2022 8:54:49 AM UTC-07:00 0:37 17206789823 16506277419 101 SJC01-P02-TEL13 0 / Caller hungup -------------- Clear CNAM Cache for the ff numbers: 7604444732 2107829090 5058229500 SME Temp Check Call 2482705678 > press 1 reached VM Contact ID: 431186834845 Call (313) 251-5794 Contact ID: 431186834845 No answer Reached VM Left VM message