Untitled Note

Customer Name: Shevry UID: InContact ID: Extension #: 104 Main Company number: 2094141605 Best callback number: 2098418257 Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: phones are offline. been in the phone for two hours Troubleshooting: (steps taken to address the issue) this is what has been done so far in case 17289857 Checking for IP address to see if they have internet connection I sent to them a link with the information on how to look for the IP address: The answer back saying that it is difficult to find it, and that there is no IP only DNS, external IP and Secondary DNS. I avised them to reboot the phones, so I sent them a link to show them how to do that. Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Cisco SPA-303 CCQ20510S6F Cisco SPA-504G CBT14490416 Cisco SPA-504G CBT153409ZS 102, 7081053D8578 103, 00CCFCB16374 Working 101, 1CDF0F4B1979