Untitled Note
By: Anonymous7/8/20222 views Public Note
Caller Name:
RC #:
Callback Number:
Verified Email:
# of DLS:
InContact ID: 226208672674
User ID: 62452151004
Case #:
Account Verified: Y
Issue:
-Consultation Call from Maita (sales)
-AM processed an order but the device is not available (order #: 170783005)
Troubleshooting:
-unable to remove the order from the device order in the admin portal
-no devie to be deleted or removed (no serial number in the order)
-refund must be processed by the rep who processed the failed order
UID: 62452151004
order id: 170783005
-failed order
ata is no longer available
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Caller Name: Arjun
RC #:
Callback Number:
Verified Email: AChauhan@cgsinc.ca
# of DLS:
InContact ID: 226208694127
User ID: 1728768020
Case #:
Account Verified: Y / ext 11494
Issue:
-Whitelist Serbia
Troubleshooting:
-sent email to cust to fillout the whitelisting form
-cust was just using mobile phone and cannot fillout the phone
-he will just send back the form once he fill it out
1728768020
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Caller Name: Sabas
RC #: 404 666 7777
Callback Number:
Verified Email: sabasguzman64@gmail.com
# of DLS: 85
InContact ID: 226208704633
User ID: 885054020
Case #:
Account Verified: Y
Issue:
-add more ext in call forwarding of a user ext
Troubleshooting:
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Account Verified: Y
Issue:
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Account Verified: Y
Issue:
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Issue:
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Account Verified: Y
Issue:
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Issue:
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Account Verified: Y
Issue:
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Account Verified: Y
Issue:
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Account Verified: Y
Issue:
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Account Verified: Y
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Account Verified: Y
Issue:
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Account Verified: Y
Issue:
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Account Verified: Y
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Account Verified: Y
Issue:
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Account Verified: Y
Issue:
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Account Verified: Y
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Account Verified: Y
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Account Verified: Y
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Account Verified: Y
Issue:
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Case #:
Account Verified: Y
Issue:
Troubleshooting:
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Caller Name:
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Verified Email:
# of DLS:
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Account Verified: Y
Issue:
Troubleshooting:
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