Untitled Note

Caller Name: Keith Miller RC #: Callback Number: 6127139393 Verified Email: keith@bubblypaws.com # of DLS: InContact ID: 457893121924 User ID: 56761072 Case #: 17154124 Account Verified: Y Issue: -xferred call from Neil (cert) -unable to send sms using the toll free number (877) 9883330 Troubleshooting: -checked TCR status: COMPLETED UID: 56761072 Company Name: Bubbly Paws -unable to verify if the toll free number has been verified but cust said that the RC rep already filled out the toll free verification form -created telco ops case 17172156 ************************************************ Caller Name: Jet RC #: Callback Number: (919) 578-9066 Verified Email: jet@rclrealtygrp.com # of DLS: 3 InContact ID: 457893167198 User ID: 62803046031 Case #: Account Verified: Y Issue: -unable to send sms using phone number (919) 578-9066 Troubleshooting: -checked TCR status: NOT LISTED UID: 62803046031 Company Name: Judith Buys Houses -swapped the phone number (919) 5789066 to (919) 8084641 -did test sms / success -case closed ************************************************ Caller Name: Stephen RC #: 9729991678 Callback Number: Verified Email: s.potter@afic.co # of DLS: InContact ID: 457893210606 User ID: 775915048 Case #: Account Verified: Y / ext 304 Issue: -unable to send sms using the new numbers Troubleshooting: -checked tcr status: RECEIVED on 12/22/2022 UID: 775915048 Company Name: American Finance