Untitled Note

Customer Name: Josh Page. UID:62903859031. InContact ID:456293209035. Extension #:101. Best callback number: is 763-607-5646. Email address:jsppropmanagement@gmail.com Customer's preferred callback time (with timezone): CENTRAL. Admin: Yes. Account Verified: Yes. Issue: The customer wanted to know if the company number is still available to be used for someone else. Troubleshooting: I tried to Transfer the call to the billing department but no one answered at first, then I called the billing department and ask for the information. The account is disabled. So I told the customer I was going to reach someone from the billing department so he could get the information needed, but I was given the direct number to the porting out department 888-898-4591, option 3. I called back the customer and provided him with this number. Recap: Yes. Support Site provided: No. Survey Spiel: No. Billing Ana. #PORTING OUT: 888-898-4591 OPT 3. / Phone: (866) 738-4405. RESOLVED. ----------------------------------------------------------------------------------------------------------------------------------------- Ruth Aguilar 11/23, 1:45 PM Customer Name: CORAKN KRISTIC. / Company: AV XPRESS LTD. UID:62430592023. InContact ID: 456293332181. Extension #:101 Best callback number: 630-795-9519./ 630-635-7166. Email address:N/A. Customer's preferred callback time (with timezone): Admin: YES. Account Verified: Yes. Issue: The customer said he was not able to send text messages on the app or through the web. Troubleshooting: We checked on the admin portal if the account was receiving or sending messages today and it was. The call got disconnected in the middle of troubleshooting, I called the customer back but I reached the voicemail. Recap: No. Support Site provided: No. Survey Spiel: No. ------------------------------------------------------------------------------------------------------------------------------------------- Customer Name: Kelly Campbell. UID:523263048 InContact ID: 456293460455 Extension #:9999. Best callback number: 3036467410 Email address: kbc@kbcpclaw.com Customer's preferred callback time (with timezone):EST. Admin: Yes. Account Verified: Yes Issue: The customer wanted to know which phone number was assigned, the phone number on review was 303-773-2517. Troubleshooting: I walked the customer to the admin portal and there we could find out the phone number was assigned to the main company number. Recap: Yes. Support Site provided: No. Survey Spiel: No.