Untitled Note

Call 1 Lipa 01/13/2023 6.08 DANIEL RESTAR 6066319 150025791239 5 48 348 00086022951673643012 -2 702.7 SHENDEL AGUDA LEANA MAE BERONILLA JC Call Summary: The agent called in to inform the customer that the card information on file is not up to date. The agent verified the account and discussed the billing review. Agent got the new card information using the card masking payment. Agent read the disclosure where the customer provided an affirmative response. The agent informed the customer that the payment has been posted. End of call. Coaching Opportunities: ============================================================================================================= Call 2 Lipa 01/13/2023 5.45 DAVID BERONILLA 6095707 350003694517 5 5 305 00086071821673640180 -2 702.7 WRENCIE BOONGALING LEANA MAE BERONILLA JC Call Summary: The agent called in to inform the customer that the card information on file is not up to date. Coaching Opportunities: ============================================================================================================= Call 3 Lipa 01/12/2023 7.23 DENARRI JOY CABULLOS 770975 120011291116 5 39 339 00086080291673560458 -2 702.7 SJ FABULA LEANA MAE BERONILLA JC Call Summary: The agent called in to inform the customer that the card information on file is not up to date. The agent verified the account and discussed the billing review. Agent got the new card information using the card masking payment. Agent read the disclosure where the customer provided an affirmative response. The agent informed the customer that the payment has been posted. End of call. Coaching Opportunities: Offer Features