SPIEL - Relationship

1.Hi there, thank you for calling EDF This is Jinkie. 2.May I know your account number? 1111111 2. Repeat account number given 3. (Relationship) - MR. BEAN 3. Thank you for that 3.May I speak wo 3. Speak to the account holder 3. (account holder) - 4. May I have your complete name and first line of your address? 4. for security purposes, May I verify your email address, DOB, 4. Is the number you using now is your contact number associated in your account? 4. thank you for that, it seems that the last 4 digits of your contact number is 1234, is this still active? 4. Noted on that information. 5. (account holder) - verbal consent to allow Relationship --> for security purposes, I need your verbal consent for me to able to disclose some important details and information to Mr. BEAN, and include him to your account as your account manager? 6. Thank you for that. May I now, Talk to MR. BEAN to disclose the concern. 6. Hi there, MR. BEAN (name, first line of the address, DOB, Contact number) 6. May I know your concern all about? 6. Thank you for that. 7. Holding --> 2 to 3 minutes to pull out your account 7. answer mo tee 8. Is there anything else I can help you with? 9. *Summary 9. Closing ----------------------------------------------- ** Data Capture: It seems that the details in your account is not update, would you like me to update it for you. **(RELATIONSHIP) for security purposes, may I have a verbal consent with the account holder for me to able to disclose some information to you? ** ( It seems that your ________ is not included in your account, would like me to update it from you?) ------------------- I would like to inform you that this call is being monitored for quality and training purposes.